Property Technology Specialist
About The Position
The Property Technology Specialist plays a key role in ensuring the stability and performance of technology systems spanning infrastructure, networking, telecom, and energy management systems for a diverse portfolio of retail properties. The ideal candidate brings experience in IoT infrastructure within a real estate or property management environment, along with strong organizational, analytical, and cross-functional coordination skills while fostering collaboration among IT teams, property stakeholders, and vendor partners. Success is defined by the ability to effectively execute complex initiatives while confidently handling high-impact escalations, coordinate outage response efforts, and drive timely resolution of critical issues.
Requirements
- High school diploma or GED required.
- Minimum of 3 years of experience in IT support or service delivery, with exposure to enterprise infrastructure environments.
- At least 3 years coordinating or supporting the implementation of IT infrastructure technology, including networking, telecom, and device management.
- Experience managing technician vendor coordination, on-site service calls, and field deployments and troubleshooting.
- Working knowledge of ITIL principles and comfort operating in structured service environments.
- Proficiency with ServiceNow, Monday.com, or similar platforms for tracking issues, tasks, and project management.
- Strong interpersonal and communication skills, with a demonstrated ability to collaborate effectively across departments, vendors, and stakeholders.
- Proven ability to manage multiple tasks in fast-paced, dynamic settings with minimal supervision.
- Comfortable navigating property operations environments and maintaining professional rapport with both technical and non-technical stakeholders.
- Detail-oriented and organized, with a consistent focus on follow-through and meeting project timelines.
- Basic budgeting and cost tracking skills, with the ability to monitor project-related expenses and provide accurate updates to project managers and stakeholders.
Nice To Haves
- Experience within a real estate company or property management environment is preferred.
Responsibilities
- Own the end-to-end execution of technology projects and ad-hoc initiatives by driving day-to-day coordination, status tracking, and issue resolution in alignment with IT management’s defined scopes, timelines, requirements, processes, and strategy.
- Keep IT management informed on timelines, expectations, and project impacts through clear communications, prompt issues escalation, and timely updates.
- In collaboration with IT support, networking, property teams, and vendors, coordinate and assist on-the-ground troubleshooting and resolution of technology issues and service outages, as needed.
- Serve as the primary vendor liaison during project execution and service outage resolution and managing site-level activity.
- Build and maintain strong vendor partnerships to ensure timely technician dispatch, site readiness verification, effective on-site service delivery, adherence to specifications, and issue escalation to IT management.
- Contribute to vendor evaluation by providing feedback on vendor SLA performance, service quality and overall effectiveness.
- As directed by IT management, collaborate with property teams to ensure technology products comply with internal policies, including cybersecurity, physical access, data handling, and legal guidelines.
- Maintain strong working relationships with property teams and corporate stakeholders.
- Other duties as assigned.
Benefits
- Competitive compensation
- Medical, Dental and Vision beginning day 1
- 401(k)
- Company matching 401(k)
- Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
- A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
