Property Specialist-Single Family portfolio

Atrium Management Company•Orlando, FL

5d•Onsite

About The Position

Are you ready to continue your career growth with Atrium?! Atrium has experienced tremendous growth and now we are seeking an exceptional team member with a passion for people to join our PG team as a Property Specialist! The Property Specialist will be responsible for managing a growing portfolio of single-family and boutique housing properties, building and maintaining relationships with residents, owners and vendors, and working with our Business Development team in developing strategies to expand our client base.

Requirements

Must be in good standing in current role and have your manager's support to be eligible (for questions, contact HR)
Minimum of 6 months experience in current role is required before being eligible to request a voluntary transfer
Minimum 3 years of experience in a management or leadership role (Property Manager, Assistant Property Manager, or Leasing experience preferred)
Reliable transportation and valid Florida Driver License
Proficient with email and Microsoft Office/Google Workspace.
An understanding of property operations with emphasis on lease terms to support contract enforcement, including collections
The proven ability to provide excellent customer service resulting in resident retention
Highly organized with excellent time management skills
Skilled in conflict resolution, client satisfaction, negotiation and handling difficult conversations

Nice To Haves

Familiarity with Appfolio, Property Meld or similar property management systems is a plus!

Responsibilities

Support and participate in fulfilling customer service and leasing standards
Maintain accurate resident and property records
Review resident service requests, set up work orders, and follow-up with residents or builders and warranty company until work is complete
Responds to resident requests promptly and courteously and provides solutions to resolve resident issues
Assists in preparing all paperwork specific to new and renewal lease agreements
Determines lease renewal rates and assist in delivery of renewal letters to secure renewals
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue
Identifies areas for improvement and improve the efficiency, productivity, and profitability of the community
Collects, posts, and deposits rents/security deposits and other portfolio income on a daily basis
Leads the maintenance and management of budgeted occupancy, collections, and expenses
Independently establishes priorities, manages time effectively, and fulfills assigned objectives and projects
Responds to and resolves unexpected problems and handles priority changes in a fast-moving environment
Comprehends legal documents and able to carry out related rent collections and lease management.
Completes financial records, budgets, and other fiscal reporting.