Property Solutions Coordinator

Arqline • Charlotte, NC

10h • Onsite

About The Position

We are seeking a highly organized, proactive Coordinator, Property Solutions to deliver exceptional technical support for RealPage software users and drive platform efficiency. This role ensures optimal system performance, resolves customer inquiries timely, and collaborates cross-functionally to align with organizational goals.

Requirements

• High School Diploma (required)
• 1-2 years in software support, property management systems (RealPage, Yardi), or technical customer service.
• Proficiency in RealPage, Salesforce, JIRA, and MS Office.
• Strong problem-solving skills in fast-paced environments.
• Ability to simplify technical concepts for non-technical users.
• Familiarity with property management operations (leasing, accounting).
• Up to 5% travel may be required, depending on the location of assigned properties.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel.
• Lift/carry up to 25 lbs. regularly. Occasionally lift to 50 lbs. for event setup.
• Moderate walking, standing, and bending during office/event tasks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

• Associate’s degree in Information Technology, Business Administration, or related field (preferred).

Responsibilities

• Monitor, triage, and resolve RealPage support tickets via the customer portal within defined SLAs, escalating complex issues to Product/IT teams.
• Provide technical troubleshooting for Yardi and RealPage modules (leasing, accounting, resident portals) and document solutions in internal knowledge bases.
• Conduct compliance audits for data privacy and software usage policies.
• Maintain high customer satisfaction through professional written/verbal communication.
• Update user guides, FAQs, and training materials to simplify technical workflows.
• Analyze ticket trends to identify recurring issues and propose process improvements.
• Partner with HR, Payroll, and Customer Success teams to integrate Yardi and RealPage with systems like SharePoint (e.g., payroll/data syncs).
• Support cross-departmental training for end-users to enhance platform proficiency.
• Generate performance reports for leadership review, aligning with coordinator-level administrative standards.
• Track software updates and communicate impacts to stakeholders.
• Audit support ticket data quarterly to identify efficiency gaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED