Hualalai Villas & Homes - Property Services Manager

Four Seasons Hotels and Resorts

2d•$76,000 - $80,000•Onsite

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. PROPERTY SERVICES MANAGER – HUALALAI VILLAS & HOMES The Four Seasons Resort Hualalai is looking for a Property Services Manager – Hualalai Villas & Homes. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Hualalai Villas & Homes team, the Property Services Manager works across disciplines to deliver an exceptional experience.

Requirements

Successful candidate must possess legal work authorization in United States
Active Hawaii Real Estate Sales License required or acquired within first year of employment.
Previous experience in luxury property management, the vacation rental market and/or the resort or hotel industry with an emphasis in room’s division management.
Must have a valid driver’s license and clean driving abstract.
Previous Supervisory/management experience
Computer experience in Windows operating environment for word processing, database and spreadsheet applications.
Strong Problem Solving and Customer Service skills
Ability to adapt to changing work environment and possess a high level of initiative.

Responsibilities

Perform property services and administrative duties for homeowners and rental guests, which include, but not limited to, the following:
Supervise, train and motivate Department employees to thoroughly understand all of their duties and responsibilities.
Ensure convenient, care-free home ownership for all Hualalai Villas & Homes (“HVH”) clients.
Supervise, develop, schedule and train property management support staff to the standards of the company.
Consistently act in the best interests of Hualalai Resort and HVH clients while delivering property management services.
Work with HVH homeowners to develop comprehensive service/maintenance packages, tailored to their individual needs.
Procure proposals for home maintenance and repair services and present them to homeowners.
Coordinate and follow up on resident requested / necessary repairs, special projects, warranty or improvement requests, including emergency and urgent repairs during resident or rental guest stays.
Schedule Team walk-throughs, monthly property inspections, arrival preparations and departure checks for residents, their guests and rental guests.
Ensure execution of all services as described in the Property Management Agreement.
Assist and educate homeowners, their guests and rental guests on the operation of in-home systems and appliances as requested.
Assist with residence move-in activities as requested.
Work closely with the Director and Assistant Director of HVH to provide backup support for various functions, including but not limited to responding to residential issues.
Ensure management and personnel coverage for HVH division.
Manage and schedule labor per the guidelines of Hualalai Resort and the Ohana Pact.
Document all work completed and updated in Property Management System.
Provide backup support if necessary for non-administrative services for residents (i.e. vehicle maintenance, deliveries, airport transportation, grocery shopping, and errand running).
And More!