Property Secured Servicing and Default Senior Strategies Professional

Citizens Financial Group • Glen Allen, VA

2d

About The Position

At Citizens, we’re more than a bank. We’re a place where ideas spark change, where insights shape decisions, and where your work truly makes an impact. Here, you’ll experience new challenges, create opportunities, and think beyond your role—all while being valued for who you are and supported in achieving what matters most to you. Your Mission: Turning Data into Stories That Drive Action As a Property Secured Servicing and Default Senior Strategies Professional, you won’t just analyze numbers—you’ll uncover the stories behind them. You’ll transform complex mortgage portfolio data into clear, compelling narratives that influence strategy, improve performance, and deliver measurable results. Working closely with leaders in Collections, Loss Mitigation, Foreclosure, and Investor Relations, you’ll design risk-based segmentation, enhance operational strategies, and evolve workflows—all with one goal: to increase customer engagement and positively impact the bottom line. Your ability to craft insights into actionable stories will help shape decisions that matter.

Requirements

• 3-5 years of experience in collections analytics and/or credit risk analytics
• SAS / Enterprise Guide / SQL / Alteryx / DBeaver or other data mining experience
• Tableau
• Advanced MS Office skills, particularly with Excel and PowerPoint
• Strong presentation, influencing and negotiation skills
• Passion for "story telling" through data
• Strong statistical background or experience in measuring operational strategies
• Strong organization and project management skills and the ability to partner with various internal stakeholders
• Ability to connect and effectively communicate with people of all levels and functions
• Able to thrive and prioritize in a changing environment
• Bachelor’s degree in a quantitative study preferred (Math, Finance, Science etc.)

Responsibilities

• Tell the story behind the numbers: Prepare and present mortgage performance insights that resonate with leaders across Strategy, Collections, Credit Risk, and Product.
• Design strategies that speak volumes: Develop and implement enhancements that improve performance and drive long-term impact.
• Track and narrate progress: Maintain robust performance reporting that highlights trends and opportunities.
• Collaborate to create alignment: Partner with Product, Finance, and Credit Risk to ensure strategic initiatives deliver expected outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees