Property Restoration Coord

Consumers Energy•Multiple Locations, MI

2d•Onsite

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location: This position is onsite and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate. GENERAL SUMMARY OF JOB RESPONSIBILITIES The Property Restoration Coordinator is responsible for the restoration of properties damaged by Consumers Energy field employees. The incumbent is required to investigate property damage, provide permits for contractors, and notify municipalities when restoration is required and completed. The Property Restoration Coordinator is the final contact with the customer; therefore, this role requires strong customer service, communication and negotiation skills. The incumbent must also be able to determine the safest and most cost-effective way to satisfy the customer and is responsible for scheduling orders and managing the workload for multiple contractors in their area of responsibility to insure the on-time completion of customer committed work.

Requirements

MS Excel proficiency
SAP proficiency
Attention to detail
Communication skills
Skilled in customer service and negotiations
SharePoint
Associate Degree in General Studies, Business or related with two (2) or more years in property restoration or customer service (OR) High School Diploma/GED with four (4) or more years in property restoration or customer service

Responsibilities

Investigate restoration claims made by customer/municipality of lawn, walkway and road damages done by CE and contractor crews
Research orders and gather information from the customer/municipality and the field in order to approve or deny claim
Manage property restoration contractor purchase orders, requisitions and review invoices for accuracy
Work with contractors to resolve invoice discrepancy
Approve or deny requests for added scope of work
Facilitate weekly meetings with all vendors/contractors to discuss schedules, capacities and status of work assigned
Address any customer/municipality complaints, safety issues and contractor performance/expectations
Create orders in enterprise resource planning software and create spreadsheets for tracking contractor assignments and performance reports
Plan restoration jobs by researching permitting needs and ensuring proper permits are secure for restoration work.
Pre-notify municipalities and local government of upcoming restoration work in their areas
Meet with customers, municipality inspectors and vendors at work sites to plan restoration projects
Research and resolve informal and formal complaints related to property restoration
Manage cost for repairs and negotiate cash settlement agreements
Schedule and manage restoration orders and requests
Assign the order to appropriate contractor based on capacity and order type, monitor on time completion rates of the orders
Other duties as assigned or may be necessary