Property Operations Superintendent

Uniland Development Corp • Town of Amherst, NY

1d • Onsite

About The Position

The Property Operations Superintendent will work closely with a Uniland Property Manager to oversee the daily operations and maintenance of a designated portfolio of commercial real estate properties, including both Uniland-owned and third-party managed properties. This role is responsible for ensuring that assigned properties are maintained to the highest standards, operated safely and efficiently, and compliant with all applicable regulations. The Property Operations Superintendent will play a key role in maintaining tenant satisfaction, optimizing building performance, and ensuring operational efficiency across multiple sites.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Facilities Management, Real Estate, Business or related field preferred.
• A minimum of five years of experience in commercial property operations and maintenance required, with a demonstrated track record of managing the operations of multiple properties.
• Strong understanding of building systems, maintenance procedures, and facilities management.
• Working knowledge of contract negotiation and administration, particularly with service providers and maintenance vendors.
• Familiarity with local, state and federal regulations related to property operations, including zoning and ADA compliance.
• In-depth knowledge of preventive maintenance programs for commercial real estate properties, with the ability to develop and implement programs effectively.
• Understanding of financial aspects of property operations, including maintenance budgets, utility tracking, and vendor contract management.
• Proficiency in using property management software and MS Office Suite.
• Strong interpersonal skills that foster positive working relationships with tenants, vendors, and internal team members.
• Excellent organizational and project management skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Active listening skills to accurately assess tenant needs and provide timely, effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across diverse teams.
• Ability to operate a variety of general maintenance tools and equipment safely and effectively.
• Ability to read, interpret, and apply information from blueprints, schematics, and technical manuals.
• Ability to monitor and manage maintenance-related costs, utility expenses, and vendor contracts with attention to detail.
• Ability to adapt to a fast paced and dynamic work environment while maintaining a high standard of performance.

Nice To Haves

• OSHA certification, First Aid/CPR, or other relevant industry certifications preferred.
• Proven experience in coordinating and managing third-party maintenance vendors.

Responsibilities

• Oversees and coordinate all maintenance operations, including HVAC, electrical, plumbing, life safety systems, make-readies, and general building repairs across assigned properties.
• Conducts regular inspections of building systems to proactively identify potential maintenance issues or areas for improvement.
• Develops and implements comprehensive preventative maintenance programs to maximize equipment lifespan and minimize downtime.
• Responds promptly and effectively to tenant maintenance requests, ensuring timely resolution and maintaining high levels of tenant satisfaction
• Accepts and completes emergency, curative, preventive, and routine work orders, tasks, and instructions as assigned.
• Performs routine, scheduled, and emergency building and site inspections; document findings and create appropriate work orders and recommendations.
• Maintains accurate records of maintenance activities, equipment logs, inspections, repair history, and vendor contracts.
• Manages vendor relationships, including evaluating vendor performance, ensuring service quality standards, and enforcing contract terms.
• Negotiates service contracts and purchase orders with vendors.
• Ensures compliance with all applicable building codes, safety regulations, and internal company policies.
• Conducts regular safety inspections and implements corrective actions to address potential hazards.
• Assists in preparing and managing property budgets; monitoring expenses and identifying cost-saving opportunities.
• Effectively communicates with tenants regarding building operations and maintenance activities.
• Coordinates with internal and external stakeholders to ensure projects are completed on time and within budget.
• Provides interpretation and guidance regarding contract language and maintains comprehensive knowledge of standard lease language. Makes recommendations for revisions and updates to language.
• Responds to service calls and emergency requests as assigned by management.
• Maintains positive, professional relationships with tenants and addresses concerns in a timely manner.
• Assists with the oversight and organization of maintenance vehicles, tools, and equipment to promote operational efficiency and readiness.
• Cultivates a collaborative work environment that encourages continuous learning, improvement, and knowledge sharing.
• Maintains ongoing communication with vendors and contractors for networking purposes, to build relationships, and to support future project planning.
• Actively participates and contributes in any/all company initiatives when requested and/or required.
• Performs other duties as assigned.

Benefits

• Multiple medical plan options including a high deductible, low-cost HSA health plan with a generous employer contribution
• Company-sponsored (paid) Life Insurance and Long-Term Disability
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life and Short-Term Disability, Legal/ID Protection, and Accident and Critical Illness Insurance
• Paid time off options, 8 paid company holidays, Voluntary Time Off (VTO), bereavement leave, jury duty leave, parental leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Retirement planning through the Company’s 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees