Property Manager

Castle Group•Plantation, FL

9h•Onsite

About The Position

The Property Manager (PM) is a licensed Community Association Manager (CAM) under Florida Statute 468, requiring knowledge of Florida Statute governing HOAs or Condos. Under general supervision and in association with the Board of Directors, the PM plans, directs, recommends, creates, and implements policies and procedures to ensure first-class maintenance of common elements in accordance with governing documents. This hands-on leadership role oversees multiple smaller developer sites, responsible for operational, administrative, financial, maintenance, and security functions of the Associations. The PM must be on call 24/7 for emergency consultation and performs all services under the direct supervision of Castle Management, adhering to the Management agreement. The PM is expected to provide exemplary service consistent with Castle Group's values and mission, demonstrating outstanding customer service skills.

Requirements

An active CAM license is required.
A minimum of Two (2) years of CAM or related business experience, or more depending on the community, are required.
Intermediate to advanced knowledge and understanding of Property Management accounting practices, deficit funding, and budgeting skills required.
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).
A valid Driver’s License is required.
Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
Strong experience with conflict resolution strategies is required.
Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes.
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong negotiation skills.
Ability to present and speak in public settings required.
Ability to act with integrity, professionalism, and confidentiality.

Nice To Haves

An Associate’s degree with a concentration in business is preferred.
Knowledge of or experience with construction and home-building processes relating to Certificate of Occupancy and closings.
Multiple language fluency is desirable and may be required depending on the community’s needs.

Responsibilities

Implements and complies with all reporting requirements outlined in the Castle Management contract.
Implements and complies with meeting requirements outlined in Florida statute 718 or 720.
Implements and utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to comply with Castle Management guidelines.
Creates, plans, directs and implements comprehensive systems for the protection of the community assets and records of the Association in a professional manner.
Manages the Association’s budget and financial processes, including reviewing expenses and preparing and submitting deficit funding requests to ensure cash flow is available to cover expenses.
Assists in the preparation of monthly financial reports and reviews for accuracy with special attention to variance trends. Maintains working knowledge of the Association’s financial reports and provides support to the Treasurer by obtaining responses to financial questions.
Creates recommendations for collection action on delinquent accounts.
Creates and implements processes for the storage and maintenance of Association records required under Florida Statute, including maintaining the Association’s Website.
Creates and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.
Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.
Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.
Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.
Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction.
Creates and implements architectural change request processes, including the utilization of assigned software programs to engage with Board or Committee members during the architectural review process. Set up ARC meetings.
Sets up or transfers utility accounts for Association from the Developer.
Schedules and leads new owner welcome meetings and orientations as needed.
Purchases equipment and supplies to set up site offices and lifestyle program, if applicable.
Fosters appropriate communications between Board Members, Residents, and Management.
Responds within the required timeline to all resident owner and Board Member requests.
Other duties and responsibilities as assigned.
Direct supervisor of the on-site team as applicable.