Property Manager

Highwoods Properties•Atlanta, GA

26d

About The Position

We are seeking a seasoned Property Manager to lead the overall operation and financial success of two Class A full-service office buildings consisting of approximately 600,000 square feet of space in accordance with company policies, procedures and standards. This role combines people-focused relationships, property operations management and leadership of the property-level teams to enhance operational performance of the buildings, customer retention and vendor relationships.

Requirements

Five or more year’s demonstrated leadership experience
Excellent verbal and written communication skills
Effective organization and time management skills
Strong interpersonal skills
Ability to communicate clearly in both written and oral forms
Demonstrated leadership and management skills
Ability to motivate, develop, and direct team members
Proven experience in coordinating capital improvement projects
Detail-oriented and analytical mindset
Experienced in Budgeting/Reporting
Proficiency in MS Office and Internet applications
Understanding of: Operating expense gross-ups, Customer utility metering, Utility rate schedules, Preventative maintenance scheduling, Measurement of rentable vs. usable square footage, Sustainability programs

Responsibilities

Provide strategy and direction to assigned team members
Lead, coach, mentor, and professionally develop assigned team
Assist in special projects for the department as needed
Responsible for the financial performance of the assets within the assigned portfolio
Research, prepare, and implement annual budgets including revenue, operating expenses, and capital expenditures
Reforecast operating expenses and assist with preparation of monthly accruals
Review all invoices and submit for payment to maximize operating income
Develop and implement ideas to reduce operating expenses
Review and understand monthly operating expense variances
Initiate customer billings and assist with collection processes
Ensure optimal functioning of building systems (HVAC, fire/life safety, elevators, security systems)
Administer preventative maintenance programs
Conduct regular property inspections to identify opportunities and prevent issues
Adhere to company, division, and department policies to ensure compliance with codes, regulations, and governmental directives
Review and monitor daily and weekly work order reports
Coordinate improvement projects with construction, HVAC, and maintenance teams
Negotiate and manage vendor contracts within the assigned portfolio
Be available on a rotating basis to perform on-call duties and maintain active communication
Maintain contact with customers and owner representatives to ensure solid, reliable relationships
Implement building-specific customer relation programs
Coordinate customer move-ins and move-outs to promote positive relations and protect property
Lead team on customer engagement and customer experiences, fostering a customer-centric culture within the property team
Review annual customer surveys and implement response plans
Attend and follow up on customer punch list inspections
Assist leasing representatives during customer leasing, expansion, and renewal processes
Coordinate customer projects and follow up on customer work requests
Review and understand leases related to the assigned portfolio
Adhere to OSHA requirements related to the assigned portfolio
Identify and implement procedures to minimize owners’ insurance risks
Ensure property compliance with all applicable codes, regulations, and governmental directives
Work with SmartPark to manage and maintain accurate parking records and lease commitments
Assist with property acquisitions and dispositions as needed