PROPERTY MANAGER

QUANTUM RESIDENTIAL INC•Springfield, OR

1d•Onsite

About The Position

The ideal candidate for this full-time position will have a background in property management with at least 1 year of Tax Credit experience. The role requires experience in managing/leasing multi-family properties, certification in multi-family (ARM, CAM, NALP, etc.), bookkeeping experience, effective communication, safety consciousness, assertiveness, attention to detail, ability to work under pressure, self-motivation, self-direction, and the ability to work with/without direct supervision and become a team leader. The Property Manager is responsible for converting telephone and walk-in prospects to leases to maintain and increase occupancy, effectively communicating with existing residents for a successful renewal program, and preparing weekly/monthly reports including rent collection and posting. The position also involves coordinating day-to-day development activities according to Quantum Residential standards, managing office clerical, filing, and record-keeping systems, and identifying and meeting resident needs. Essential duties include marketing activities such as responding to inquiries, showing apartments, following up with prospects, monitoring traffic, maintaining model units, completing lease applications, conducting checks, setting up lease files, and performing market surveys. Lease administration involves securing industry average closed leases, performing move-in inspections, reviewing welcome packets, maintaining legal records, and inputting daily activity reports. The role also manages resident relations by processing service requests, assisting with problems/complaints, preparing newsletters/promotions, planning community events, and ensuring timely and courteous responses to residents. Accounting responsibilities include operating within financial guidelines, collecting/depositing payments, maintaining account records, preparing reports, and assisting with eviction legal action. For affordable properties, the manager ensures compliance with regulatory agencies and investors, conducts certifications and re-certifications, and prepares sites for various audits and inspections. The role also includes overall management of the building and staff in case of staffing shortages.

Requirements

Background in property management.
At least 1 year of Tax Credit experience.
Experience in managing/leasing multi-family properties.
Ability to bookkeeping experience.
Ability to communicate effectively.
Safety conscious.
Ability to assert yourself.
Preference for detail work.
Ability to work well under pressure.
Self-motivation and self-direction.
Ability to work with/without direct supervision.
Ability to become a team leader.
High school diploma or general education degree (GED).
Proficient in MS Office, particularly email (both the desktop version and web based), Word, and Excel.
Knowledge of office management systems and procedures.
Excellent time management skills.
Ability to multi-task and prioritize work.
Attention to details and problem-solving skills.
Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to add and subtract numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Valid driver’s license.
Valid liability insurance.

Nice To Haves

Certification in the multi-family (ARM, CAM, NALP, etc.).
Two years related experience in property management/training preferred.

Responsibilities

Convert telephone and walk-in prospects to leases, resulting in maintained and increased occupancy.
Effectively communicate to existing residents and establish a successful renewal program.
Prepare weekly/monthly reports to include receiving and posting of rents.
Coordinate day-to-day activities of the development, in accordance with the standards established by Quantum Residential.
Manage the office clerical, filing and record keeping systems.
Identify and strive to meet the resident’s needs.
Respond effectively to telephone inquiries to generate prospective resident visits to the property.
Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
Walk model tour route and opens models daily to ensure quality presentation.
Obtain lease information and complete lease applications.
Conduct required credit and reference checks.
Set up and maintain lease files.
Conduct periodic market surveys, as requested.
Encourage resident retention by contacting all residents on renewal report that are not currently on lease or leases set to expire.
Secure at minimum the industry average of the overall closed leases at the property.
Perform move-in inspections with new residents.
Review Welcome packet with new resident in a timely manner.
Maintain legal records/files.
Input daily activity on daily and vacancy reports.
Prepare and process resident service requests.
Assist with resident problems and complaints concerning rent payments, service requests, etc.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Ensure that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Operate the property within the financial guidelines, i.e., the budget, established by the Regional Property Manager and Owner.
Collect, record & deposit rental payments, application fees, security deposits, etc.
Maintain account records and journals and make bank deposits.
Help to prepare weekly and monthly reports as required.
Help to prepare legal action for evictions, as necessary.
Comply in a timely manner to all regulatory agencies and investors (if applicable).
Ensure administrative and building operations are in compliance with the regulatory agencies (if applicable).
Conduct initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with the LIHTC and HUD guidelines (if applicable).
Prepare applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections (if applicable).
Perform other tasks as assigned (up to and including all overall management of building and in the event that there is a lack of staffing).
Direct supervision of the office staff and maintenance staff including timecard approvals.