Property Manager

Natural Retreats•Sun Valley, ID

12d•$70,000

About The Position

Natural Retreats is looking for a full-time Property Manager to join our Sun Valley, ID team! Property Managers are the direct liaison between homeowners and others to oversee the properties under Natural Retreats’ management. Core duties include interacting and communicating with current homeowners by keeping them informed and sustaining and cultivating the relationship. The Property Manager will execute the overall organization and management of the properties, confirming that housekeeping, maintenance, and inspections are performed, and that proper steps are taken with homes to ensure guest and homeowner satisfaction. In addition, this individual will need to assist new homeowners with Natural Retreats processes, procedures, and standards. Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.

Requirements

High School Diploma or equivalent
Prior experience in customer service with demonstrated desire to delight the clientele
Valid driver's license and ability to be covered under NR’s vehicle insurance
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
Timely and thorough follow-up
Active listening
Proactivity
Adaptability
Problem solving
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
Commitment to providing outstanding customer service
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
Team player mentality with a willingness to be flexible and open to feedback and continued growth
Must demonstrate Enthusiasm for Natural Retreats and all associated brands
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
Ability to frequently walk for periodic periods throughout the day on uneven surfaces and/or across company properties and lift up to 25 lbs with or without a reasonable accommodation

Responsibilities

Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:
Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;
Communicate in a timely manner;
Answer questions and address client relations matters or concerns; and
Develop and maintain quality relationships.
Analyze data to ensure revenue goals for homes are met.
Ensure successful onboarding of new homeowners and properties, including verifying required information is entered accurately into the system, proper permitting is completed, scheduling photography, etc.
Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.
Recommend and manage vendor outcomes for direct repairs and services, such as lawn care, pool care, property care, etc. and approve vendor invoices
Review and approve homeowner charges and credits to produce accurate statements by applicable deadlines.
Prepare for guest’s arrival to the property by completing the following duties, which include but are not limited to:
Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homes.
Ensure home meets housekeeping brand standards in terms of safety, cleanliness and hygiene;
Ensure all home systems are in operating order; and
Stage the property per standards.
Inform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
Complete and provide feedback on any operational reports and inspections according to Natural Retreats policies and procedures.
Conduct investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries or instances of property damage or missing items.
Act as a brand ambassador, promoting all Natural Retreats’ destinations and services to guests and colleagues alike.
Ensure ongoing, open, honest, and timely communication with manager, onsite staff, and all departments.
Share on call/afterhours responsibilities and carry the MOD phone on assigned evenings.