Property Manager

Boulder Housing Partners • Boulder, CO

5h • $60,000 - $70,000

About The Position

The Property Manager supports Boulder Housing Partners’ strategic and operational objectives by coordinating and performing property management duties designed to ensure maximum occupancy, successful residency, and program compliance. The PM team at BHP manages about 1600 affordable homes and will expand to 2,100 homes by the end of 2025. Duties are performed under the direction of the Regional Property Manager for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. The Property Manager manages and supervises site management activities and is ultimately responsible for assuring the property is properly managed and maintained including compliance with all applicable rules, regulations, and policies that govern the property. The Property Manager coordinates and organizes their team to ensure their portfolio operates efficiently and effectively, supporting the mission, goals, and objectives of the agency. The Property Manager demonstrates superb leadership, customer service, problem-solving, decision-making, communication, team-building, and organizational skills. This position supervises Assistant Property Managers and Leasing Specialists assigned to their properties.

Requirements

• At least three years’ experience in housing and/or property management with multi-site oversight of over 200+ units.
• Well-developed interpersonal and conflict resolution skills.
• Ability to communicate and maintain effective relationships with people from a variety of backgrounds.
• Interpersonal skills needed to resolve landlord and resident issues.
• Communication skills needed to prepare clear and concise administrative reports.
• Communication skills to effectively respond to requests and inquiries from BHP residents and the general public.
• Communicate clearly and concisely, both orally and in writing.
• Effective organizational, time management, and planning skills.
• Ability to maintain complex records and documentation.
• Ability to understand and interpret legal information related to housing programs. Ability to maintain a high degree of confidentiality.
• Valid Colorado driver's license and acceptable motor vehicle record. Must provide own vehicle for transportation; mileage reimbursed according to BHP policy.
• Acceptable background information including criminal history.
• Ability to monitor property specific budgets and financial reports.
• Ability to train, monitor, and supervise property management staff in their team.
• Ability to implement and explain federal and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC) and/or other affordable or HUD programs.
• Operations, services, and activities of comprehensive housing site management including multi-family, tax-credit, and project-based Section 8
• Property management software -- preferably YARDI
• Economic and social issues that impact low-income residents.
• Community resources available to low-income residents.
• Techniques used in working with the mentally, physically, socially, and economically disadvantaged.
• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications, specifically Microsoft Office programs.
• Methods and techniques of managing buildings, facilities, and grounds.
• Mandated Housing Quality Standards and other relevant codes and standards.
• Rules and regulations governing the landlord/resident relationship.
• Methods and techniques of resolving resident issues.
• Principles and practices of handling resident contract obligations.
• Principles and practices of report preparation.
• Methods and techniques for successful supervision.
• Principles in creating and supporting work group/teams.
• Pertinent Federal, State, and local codes, laws and regulations.

Nice To Haves

• Bachelor’s degree in business, Management, Finance, Social Sciences or related field, or any equivalent combination of education.
• Bi-lingual English/Spanish preferred

Responsibilities

• This position manages most of BHP’s current project-based voucher portfolio from a property management and voucher compliance perspective. Ensure compliance with all relevant programs (HUD, LIHTC, HOME, City of Boulder, etc.).
• Ensures the property (including the admissions process) operates in compliance with all federal, state, and local regulations that may apply to the project.
• Manages property operations within accordance of all Federal, State and Local Fair Housing requirements.
• Manages property operations to meet targeted performance benchmarks in compliance, lease renewals, occupancy, budget, and customer service.
• Trains and supervises Assistant Property Managers, and Leasing Specialists assigned to the Property Manager’s properties.
• Works productively with onsite Maintenance and Resident Services staff to drive collectively toward operational goals.
• Monitors rent collection process and late payment reports according to BHP policies and procedures.
• Conducts on-going site inspections and monitors curb appeal.
• Reports on building or site related problems to the maintenance department.
• Conducts inspections of housing units for cleanliness, maintenance needs and standards of occupancy at move-ins, annually, move-outs and as regulations require.
• Monitors and enforces lease violations; serves and follows-up on eviction notices.
• Works with reasonable accommodation issues under Section 504 (ADA).
• Monitors and implements changes in covenant regulations that affect program performance in their portfolio.
• Implements organizational, personnel, and/or policy changes relevant to their properties, programs, or participants.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
• Leads the customer service team for their properties, including property management, resident services, and maintenance staff.
• Maintains high occupancy level and low turnover rate within established budgeted benchmarks.
• Certifies resident eligibility using federal, tax credit, and local program guidelines.
• Attracts and retains residents through superior customer service.
• Collects, monitors, and reviews market data.
• Maintains and uses call back lists, when applicable.
• Organizes and maintains resident files.
• Processes renewals and recertifications.
• Tracks property data via property management software (Yardi).
• Collaborates with maintenance to minimize turnover delays and costs.
• Prepares move-out settlement statements & collections.
• Oversee the lease-up of new developments, as required.
• Performs complex calculations of assets and all sources of income for resident certifications, as necessary.
• Reviews financial reports monthly with Regional Property Manager.
• Manages and monitors site budget and informs Supervisor of any major variances or deviations.
• Meet all regulatory requirements & compliance for each managed site.
• Submit compliance reports on time.
• Perform file pre-audits and file reviews with syndicators, partners, and lenders.
• Provides site presence and resources to residents by holding regular office hours on-site.
• Coordinates Eco-pass programs at sites when applicable.
• Property Managers communicate courteously and responsively and provide effective and efficient service to the public and co-workers and promptly address resident issues, requests, and communications.
• Responsible for quarterly resident newsletters.
• Assists the Regional Property Manager and Resident Services Coordinator in planning and coordinating community activities.
• Provide direction and quality supervision for assistant property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.
• Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.
• Performs related duties as required by management to meet the needs of BHP.
• Regular, predictable attendance is an essential function of this position
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
• Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

Benefits

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Five paid Summer Fridays off
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Five paid Summer Fridays off
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level