Property Manager

Natural Retreats•Palm Springs, CA

1d•Onsite

About The Position

Natural Retreats is looking for a full-time Property Manager to join their Palm Springs, CA team. Property Managers serve as the direct liaison between homeowners and other parties to oversee properties under Natural Retreats’ management. Key responsibilities include interacting and communicating with current homeowners, keeping them informed, and fostering strong relationships. The Property Manager will be responsible for the overall organization and management of properties, ensuring that housekeeping, maintenance, and inspections are carried out, and that appropriate measures are taken to guarantee guest and homeowner satisfaction. Additionally, this role involves assisting new homeowners with Natural Retreats’ processes, procedures, and standards. Successful candidates should demonstrate professionalism, a strong service mindset, be proactive, capable of balancing multiple responsibilities, and operate as self-starters.

Requirements

High School Diploma or equivalent.
Prior experience in customer service with demonstrated desire to delight the clientele.
Valid driver's license and ability to be covered under NR’s vehicle insurance.
Ability to pass pre-employment testing which may include drug testing and/or background screening.
Proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook.
Ability to learn and excel at new software programs.
Proficiency in written and verbal communications to multiple stakeholders both internally and externally.
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners.
Timely and thorough follow-up.
Active listening.
Proactivity.
Adaptability.
Problem solving.
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests.
Commitment to providing outstanding customer service.
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment.
Team player mentality with a willingness to be flexible and open to feedback and continued growth.
Enthusiasm for Natural Retreats and all associated brands.
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season.
Ability to walk for periodic periods throughout the day on uneven surfaces and/or across company properties.
Ability to lift up to 25 lbs with or without a reasonable accommodation.

Responsibilities

Act as dedicated point of contact for homeowners.
Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction.
Communicate in a timely manner.
Answer questions and address client relations matters or concerns.
Develop and maintain quality relationships.
Analyze data to ensure revenue goals for homes are met.
Ensure successful onboarding of new homeowners and properties, including verifying required information is entered accurately into the system, proper permitting is completed, scheduling photography, etc.
Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.
Recommend and manage vendor outcomes for direct repairs and services, such as lawn care, pool care, property care, etc. and approve vendor invoices.
Review and approve homeowner charges and credits to produce accurate statements by applicable deadlines.
Prepare for guest’s arrival to the property.
Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homes.
Ensure home meets housekeeping brand standards in terms of safety, cleanliness and hygiene.
Ensure all home systems are in operating order.
Stage the property per standards.
Coordinate a home orientation day/time upon guest arrival to the properties.
Meet and greet the guests checking into the homes and give orientation tours of the homes and operating systems and ensure the guest knows how to operate the various systems.
Communicate with the guest one day prior to the departure to coordinate a time to meet and greet upon departure.
As needed and in the absence of the Events Manager, schedule, coordinate, and conduct home orientation tours for prospective event hosts while the homes are vacant.
Inform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
Complete and provide feedback on any operational reports and inspections according to Natural Retreats policies and procedures.
Conduct investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries or instances of property damage or missing items.
Act as a brand ambassador, promoting all Natural Retreats’ destinations and services to guests and colleagues alike.
Ensure ongoing, open, honest, and timely communication with manager, onsite staff, and all departments.