Property Manager

Extell Development Company•New York, NY

43d

About The Position

The Property Manager upholds Extell Management Services’ brand, reputation, image, and standards by effectively managing and maintaining property resources, property services, and vendor relationships; achieving residential operations objectives through the successful coordination with Resident Managers and other employees of Extell-managed residential and mixed-use properties; and establishing strong professional relationships with the Board of Directors. This position further assists the Senior Vice President of Property Management with overseeing property management logistics and operations; and successfully delivering 5-star services to all residents and guests. The Property Manager is responsible for the development and documentation of property-specific policies and procedures at the property to include move-ins/outs, guest policies, maintenance requests, and building amenities; contract reviews; and requires a thorough understanding of the property’s by-laws, relevant governing documents, property rules and regulations, and similar to create an effective building operations management plan aligned with stated objectives. In addition, the Property Manager provides input into the development of the annual budget for the property and oversees the attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budgets, and working with other departments to address and resolve any performance gaps. The Property Manager is responsible for providing guidance and direction to the Resident Manager relating to the effective day-to-day operations of the property; adherence to property rules and regulations; safety and security of the property’s residents, guests, and employees; and the satisfactory anticipation and fulfillment of resident and guest needs on a timely basis. This position further ensures the fulfillment of employee training requirements, conducts building walk-throughs, and participates in any building construction or project meetings. The Property Manager is further responsible for completing various human resources, financial, and administrative duties; and performing other duties as assigned.

Requirements

Bachelor's degree from an accredited university or college
Minimum of three (3) years of property management or development experience within a luxury hotel or residential condominium environment
Effective leadership in all areas of the administration and management of residential and mixed-use properties
Financial and business acumen
Exercises discretion and maintains confidentiality
Effective ability to self-direct within a fast-paced environment
Effective leadership, client service, professional presentation, communication (verbal and written), active listening, judgement, problem-solving, decision-making, organizational and time-management skills
Strong attentiveness to detail
Effective ability to perform under pressure to include the ability to prioritize and multi-task when presented with competing demands
Effective ability to quickly assess and promptly respond to various situations, escalate issues when necessary, and exercise the utmost discretion and confidentiality on various matters
Successfully work both independently and within a team
Ability to work a flexible schedule, inclusive of weekends and holidays as needed
Prior experience in MS Office (Excel, Word, Outlook) and applicable industry programs is required

Nice To Haves

Certified Manager of Community Associations (CMCA) designation or similar
Proven leader who develops their teams as a high priority, meets strict deadlines, enthusiastically connects with residents and is highly experienced with working closely with owners and Boards of Directors
Strong knowledge of New York City neighborhoods, venues and other attractions is desirable

Responsibilities

Effectively managing and maintaining property resources, property services, and vendor relationships
Achieving residential operations objectives through the successful coordination with Resident Managers and other employees of Extell-managed residential and mixed-use properties
Establishing strong professional relationships with the Board of Directors
Assisting the Senior Vice President of Property Management with overseeing property management logistics and operations
Successfully delivering 5-star services to all residents and guests
Development and documentation of property-specific policies and procedures at the property to include move-ins/outs, guest policies, maintenance requests, and building amenities
Contract reviews
Creating an effective building operations management plan aligned with stated objectives
Providing input into the development of the annual budget for the property
Overseeing the attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budgets, and working with other departments to address and resolve any performance gaps
Providing guidance and direction to the Resident Manager relating to the effective day-to-day operations of the property; adherence to property rules and regulations; safety and security of the property’s residents, guests, and employees; and the satisfactory anticipation and fulfillment of resident and guest needs on a timely basis
Ensuring the fulfillment of employee training requirements
Conducting building walk-throughs
Participating in any building construction or project meetings
Completing various human resources, financial, and administrative duties
Performing other duties as assigned