Property Manager

ARTCRAFT MANAGEMENT•Glen Allen, MO

31d•$65,000 - $72,000

About The Position

This position is responsible for directing and administering all operations of the assigned communities, including the budget, management, marketing and maintenance programs; computer operations; policies and procedures, training, and human resources in order to achieve maximum profitability and goals consistent with department objectives by performing the following duties. This position is located in Richmond, VA.

Requirements

A BA/BS degree, 2 year Associate’s degree combined with a minimum of 2 years direct property management experience or a 2-year Associate’s degree with at least 3 years of business management experience. The candidate may also have a high school diploma or equivalent in addition to 3 years of property management experience with proven success.
Must have reliable transportation and possess a valid Virginia Driver’s License and proof of insurance. (Runs errands and makes bank runs as part of job requirement).
Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software
This is a position with overall profit and loss responsibilities and requires a detailed knowledge of marketing, management, and maintenance.
Must have the ability to deal with outside vendors and contractors, as well as to represent the company and community in local governmental and municipal scenarios.
Position requires extensive human relations expertise with Team Members as well as residents.
Overtime is sometimes required in emergency situations.
Property managers are required to meet scheduling demands, regardless of any existing requirements.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Responsibilities

Prepares annual budget and short-term and long-range goals in accordance with department policy and procedure consistent with the overall profit and growth objectives.
Collects all rents and takes corrective and/or legal action as required to obtain collection. Is extremely familiar with local laws and court procedures.
Develops, implements, and monitors creative marketing programs to maximize benefits or newspaper advertising, realtor and corporate contacts and resident referrals.
Signs all leases and obtains prior approval where necessary in accordance with company policy and procedure.
Approves and initials all invoices. Gets prior approval on all capital expenditures.
Researches all invoices and vendor request for payment in a timely manner.
Performs all duties and responsibilities incumbent upon the Assistant Manager or Leasing/Marketing Representative.
Supervises all community Team Members, either directly or indirectly.
Shops and networks with all competitors at least twice annually.
Performs human resource administration and training for all Team Members assigned to the community in accordance with company policy and procedures, and ensures a competent and well-trained staff at all levels.
Ensures that buildings, grounds, public areas, roads, parking areas, recreational facilities and laundry rooms are all maintained in accordance with policy and procedures and takes corrective action, when necessary, to eliminate unsatisfactory conditions. Also assists with property cleanliness and curb appeal and directs others to do the same.
Maintains all community and personnel records in accordance with company policy and procedures.
Administer employee reviews on an annual basis or as needed for disciplinary or any reward reason.
Performs all duties associated with accounting, rent collection, and coordination of the local legal process.
Establishes and maintains resident retention programs through preparation and implementation of the quarterly marketing plan.
Maintains a good working relationship with community officials to ensure mutual good will.
Follows/tracks relevant local governmental issues affecting community operation such as public hearings, rezoning and new apartment community construction, and reports same to the Senior Manager.
Completes all reports, logs, etc. that are done on the site level.
Performs other related duties as assigned by management.