Property Manager - Luxury Lease Up

Sail•Edina, MN

just now

About The Position

At SAIL, we believe property management should be both high-performing and deeply human. Our team is driven by a commitment to giving our personal best, staying intellectually curious, valuing relationships, and showing up with enthusiasm each day. We care about results, but we care just as much about how we get there, through accountability, collaboration, strong follow-through, and a genuine desire to positively impact the lives of our residents, clients, partners, and each other. We’re preparing to open a brand-new community in downtown Wayzata and are looking for the right person to help bring it to life. Opening in May 2026, Norra is thoughtfully designed to feel more like a private club than a traditional apartment community, with refined finishes, hospitality-driven service, and amenity spaces curated to elevate everyday living. Residents will enjoy an outdoor spa and sundeck, poolside cabanas and lounge areas, fitness center, golf and sports simulator suite, co-working space and conference room, private dining room, club room, sauna, outdoor grilling and dining areas, and a stocked coffee and tea bar. SAIL is seeking an experienced Assistant Property Manager to help lead the lease-up and day-to-day execution at Norra. This is not a role for someone looking to simply maintain the status quo. We are looking for a high-capacity, highly accountable professional who takes pride in details, moves with urgency, builds trust quickly, and brings mature judgment to a fast-moving environment. This person will help create the resident and prospect experience from the ground up and will play a critical role in setting the tone for the community’s success.

Requirements

3+ years of property management experience required, with strong preference for prior Property Manager experience or a comparable leadership role
Lease-up experience strongly preferred
Proven ability to manage both the customer-facing and operational sides of a community
Strong financial and operational aptitude, including collections, reporting, leases, budgeting, and resident accounts
Excellent written and verbal communication skills
Strong organizational skills and follow-through
Ability to work with pace, manage multiple priorities, and maintain a high standard of execution
Professional presence and sound judgment
Hospitality mindset with a genuine desire to create an outstanding experience for residents and prospects
Experience with Yardi or comparable property management software preferred
Brings personal ownership to your work
Notices the details that others miss
Communicates clearly and professionally
Follows through without needing to be chased down
Thrives in a high-expectation, team-first environment
Balances warmth and hospitality with accountability and results
Values relationships, continuous learning, and doing things the right way

Nice To Haves

Lease-up experience strongly preferred
Experience with Yardi or comparable property management software preferred

Responsibilities

Deliver an elevated resident experience
Establish a service culture where residents feel known, cared for, and proud to call Norra home
Respond to resident needs with urgency, professionalism, warmth, and follow-through
Oversee move-ins, transfers, renewals, and resident communication with a high degree of accuracy and care
Lead resident touchpoints and community events that align with Norra’s boutique, hospitality-driven brand
Create an exceptional prospect journey from first inquiry through move-in
Lead operational excellence
Own rent collection, delinquency follow-up, ledger review, reporting, and office operations
Manage applications, leases, notices, renewals, and compliance-related documentation accurately and on time
Maintain strong organization across files, systems, reports, and financial records
Proactively identify issues before they become problems and drive solutions
Partner with maintenance and cross-functional teams to ensure seamless operations and strong community presentation
Partner closely with the Regional Manager, Corporate Marketing, and Leasing Teams to drive leasing velocity, conversion, and occupancy goals
Help build the community from the beginning
Serve as the on-site leader during pre-leasing, opening, and early operations
Be a stabilizing, positive presence during lease-up and periods of change
Adapt quickly as priorities shift and business needs evolve
Take ownership of results while stepping in where needed for the good of the team
Represent SAIL and Norra with professionalism in every interaction