Property Manager - Presidio Residences

The John Stewart Company•San Francisco, CA

12d

About The Position

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost ‐ effectively, efficiently and with the highest levels of professionalism, integrity and respect. The John Stewart Company, serving as the Presidio Residences, is the residential property manager for the Presidio Trust (“Trust”), a wholly-owned government corporation responsible for preserving and enhancing the Presidio of San Francisco. The Presidio, an army base for over two hundred years, is required to be financially self-sufficient, with revenue to cover its activities coming primarily through the leasing of its real estate, including 1,111 housing units. The residential portfolio offers a variety of dwellings ranging from modest single-room occupancy apartments to premier former officers’ homes. Effective m arketing, leasing, communication and day-to-day management practices, along with positive customer relations, are key to the success of the Presidio Residences. We are seeking an experienced property manager to direct the key functions addressed above, overseeing an amenity rich portion of the property’s portfolio. We utilize a Yardi Suite of products to carry out many property management duties, including Voyager, Rent Café (Site Manager, CRM), and Energy Solutions. Annually, we turnover approximately 200 units and renew approximately 950 leases. Strong interpersonal and communication skills are important in interactions with both the Trust and our 3,000 residents.

Requirements

Business and Management Principles — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and the coordination of people and resources.
Capability to compute rate, ratio, and percent and apply those principles to real estate analysis
Excellent judgment, attention to process and detail; respect for confidentiality, and talent for dealing with sensitive issues with tact and discretion.
Disposition for working successfully in a fast-paced and public environment.
A minimum of 5 years of conventional Property Management experience preferred.
Personnel supervision, training and evaluation experience preferred.
Problem Sensitivity/Deductive Reasoning — Critical thinking and professional experience to ensure top results in a variety of situations.
Pro-active engagement in all facets of residential property management and superior problem-solving skills, including the ability to identify potential problems or risks and then swiftly develop specific solutions or remedies.
Capacity to discern when an issue requires a unique, as opposed to a general response.
Valid Driver’s License
Computer Skills – Must appreciate and enjoy technology and the efficiencies that it offers. Should be a robust user of Microsoft products and be able to demonstrate how property management software (preferably Yardi) can be deployed to most efficiently operate conventional real estate.
Written and Oral Comprehension and Expression — Ability to communicate effectively and accurately, both orally and in writing, to residents, applicants, the Trust and all others. This includes succinctly communicating complex or sensitive information or ideas so others will clearly understand.

Nice To Haves

Familiarity with federal housing programs and eligibility standards.

Responsibilities

Builds and maintains positive staff working relationships; provides constructive and focused leadership; encourages teamwork and cooperation among staff.
Provides excellent customer service and works diligently to ensure positive interactions with residents, housing prospects, Trust representatives and all others.
Coordinates with General Manager in application of and regularly uses Yardi and Microsoft Office products.
Coordinates with General Manager in developing and implementing Presidio-wide marketing plan and takes actions to maintain a high level of occupancy.
Ensures consistent application of all lease terms, property rules and regulations; addresses violations as needed.
Attends regular training seminars and other programs to stay up-to-date on trends and changing industry conditions and standards.
Assists with special projects as assigned by the Trust, Regional Director, General Manager or corporate office.

Benefits

Medical, dental and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company paid Life AD&D Long Term Disability.
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)