Property Manager

SHELTER, Inc.•Concord, CA

About The Position

We are searching for a Property Manager to lead our team of Affordable Housing Specialists and House Leaders. This position is dedicated to overseeing a portfolio of affordable housing units in partnership with Program Managers, Case Managers, and Housing Navigators. The Property Manager ensures that all properties, including SHELTER, Inc. corporate locations and shelters, are managed within budget and with strict compliance to all rules and regulations set forth by funders, HUD, California Tenant Landlord law, and other regulatory bodies. The manager ensures a high level of support, monitoring, regulatory interpretation, conducts audits, provides training and the information needed to establish and achieve compliance requirements at all times.

Requirements

3+ years residential property management experience in affordable housing to include multi-family HUD project-based section 8, MOR and EIV requirements.
Working knowledge of Property Management field, lord-tenant, fair housing, Section 504, ADA, Section 8, with ability to comprehend HUD manuals, regulatory agreements, contracts and industry publications.
Supervisory experience as a team leader or manager.
Working knowledge of building maintenance systems.
Proficiency with PC systems, Microsoft Office, Yardi, and Clarity
Strong financial acumen for assisting in the development and monitoring of property financial budgets.
Ability to interpret and apply complex, sometimes competing regulatory/contractual requirements.
Effective team-builder and efficient department manager with demonstrated commitment to teaching/learning, and extremely comfortable in training roles.
Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
Must successfully pass a criminal background check
Must provide TB test clearance

Nice To Haves

LIHTC, HOME, HOPWA, HCD, Shelter Plus Care, MHSA working knowledge a plus.

Responsibilities

Leads Affordable Housing Specialist in ensuring that budgeted occupancy, collections and audit standards are achieved in all portfolios through mentoring, monitoring and communication of concerns/training needs to direct supervisor. This includes anticipating vacancies, adhering to Waiting List and referral procedures and selection policies in compliance with Federal, State, Local, Regulatory, and SHELTER, Inc.’s requirements.
Ensure that all resident files are maintained, accurate, and current.
Monitor collection practices and compliance within all portfolios. Take appropriate steps to ensure that Assistant Property Managers enforce payments policy and communicate all shortfalls, through proper communication with tenant, case manager, and/or financial manager. Assist in preparing and monitoring payment plans as indicated in property and housing manual.
Ensure timely and complete onboarding, mentoring and training of new hire Assistant Property Managers. Assist in training and development of current property staff to ensure compliance and established standards both internal and external.
Assist in process review, planning and implementation of process improvement plans to ensure efficiency of operation throughout the property and housing team.
Ensure staff compliance with regulatory requirements relating to the set-up and ongoing maintenance of resident files, data entry into Clarity and Yardi Voyager.
Oversees and/or completes successful monthly submission of the HUD vouchers through Yardi. Develop, implements and maintains an internal policy for submission.
Oversees audits of the resident files in advance of all regulatory audits and inspections from government and other entities as required.
Approves all tenant move-in files based on compliance review and tenant annual income re-certifications.
Facilitates marketing and lease-up activities of SHELTER, Inc. owned properties as it relates to occupancy and program compliance requirements.
Maintains department policies and procedures; ensures that all regulatory documentation, such as Affirmative Fair Housing Marketing Plans, Management Certifications, Rent Schedules, Tenant Selection Plans, Rental Application, and other required documentation are current at all times.
Ensures all ledgers reflecting rental and security deposit amounts are accurate daily/weekly/monthly.
Promote harmonious relations among residents, staff, vendors and persons of the larger community by promptly and professionally addressing needs/issues as they arise.
Communicate concerns in a timely and professional manner and respond to requests promptly, fully, and courteously. Help to ensure the highest standards of service and effective communication with tenants, co-workers and customers/partners, both internal and external.
Assist in ensuring that all certification standards are communicated to Assistant Property Managers and are consistently met over all portfolios.
Demonstrate a high level of care and customer service. Assist in ensuring team communications with any and all customers and/or business partners meets the agency’s standard of excellence.
Identify and present recommendations regarding staffing needs and structural changes as necessary to adapt service operations to emerging needs and new program practices.
Coordinates with Director of Property & Housing (if applicable) and Human Resources team on job postings, manage applicant screening/hiring process and oversees goal-setting process for each job role.
Provide supervision, training, and manage/monitor supportive coaching process to all direct reports. Celebrate individual and team performance and highlight "learning opportunities". Solicit staff input on developmental interests and implement ongoing training.
Conduct performance management processes and reviews, as needed, for all direct reports.
Assure compliance with personnel policies re: attendance, time off requests, timesheet approval, conflict-of interest, etc.
Coordinate with human resources as staff issues arise to adhere to agency personnel policies regarding proactive identification/documentation of concerns, developing and monitoring performance improvement plans.
Provide staff training on property management requirements as needed and in coordination with Human Resources and Senior Leadership.
Responsible for maintaining the satisfactory condition of SHELTER, Inc owned properties including general maintenance and appliance support and replacement.
Ensures maintenance agreements are satisfactorily met for master leased properties and those of participants as required.
Working with the Maintenance & Facilities Manager, coordinates and prioritizes facilities requests across the agency.

Benefits

18 days of Paid Time Off
15 paid holidays, including your birthday!
100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
Up to $3,000 Tuition Reimbursement a year
403b with SHELTER Inc., matching contribution
Pet Insurance
Employee Assistance Program
Discount Marketplace
Internal growth opportunities