Property Manager (Commercial)

JOHN AKRIDGE CO LLC•Alexandria, VA

22d

About The Position

Akridge is a full-service commercial real estate company and a prominent investor and developer in the Washington, DC and North Carolina regions. We invest in, develop, and manage commercial real estate, from office buildings to mixed-use space. Since our founding in 1974, Akridge has acquired, developed, or entitled over 14 million square feet of commercial real estate and land. We believe in transforming the landscape of our nation’s capital through places that make working more productive, playing more delightful, and living in our city more harmonious. Akridge is committed to sustainable development and operating practices, and has been recognized as an Energy Star Top Performer and Energy Star Partner of the Year. Some of Akridge’s most notable projects include the 1 million square foot Gallery Place, the internationally recognized Homer Building, and the 3 million square foot Burnham Place air rights development project at Union Station. Akridge is proud to invest, build, and operate properties that provide lasting value for our investors, quality work environments for our Clients, and vibrant neighborhoods for our community. Our fully integrated platform allows us to enhance a property’s value throughout every stage of development and operations. We acquire and develop properties that generate consistent and strong, above-market returns for our investment partners. Our developments become destinations that attract high-quality Clients and make neighborhoods more desirable. Our comprehensive real estate knowledge and experience enables us to create smart investment strategies that respond to market opportunities. Our operating and development expertise gives us an unparalleled ability to execute these strategies and deliver exceptional results. Akridge invests like an operator, and operates like an investor. The Property Manager is responsible for the overall management and operation of first class commercial office buildings in the Akridge portfolio. Their primary obligation is to provide outstanding customer service to Clients, investors and vendors through innovative, responsible and responsive building management and financial management techniques. This position shall be responsible for supporting five (5) assignments, primarily office properties in Northern Virginia, in the Akridge portfolio. This position will primarily sit at the APTA headquarters office, located at 3030 Potomac Avenue in Alexandria, but will entail visiting properties regularly. Please note that assignments are subject to change. The Property Manager will also coordinate with the Building Services, Leasing, Construction Management and Accounting departments to ensure outstanding customer service is provided to our Clients and Investors. This position reports directly to the Portfolio Manager of the assigned properties and works in cooperation with the Building Services staff, property management staff and other members of the building team, outside contractors, and in the service of all Building Clients. The Property Manager will oversee the Building Manger who supports the same five (5) assignments.

Requirements

Bachelor's degree from a four-year university preferred
5 to 7 years' experience in commercial property management
Effective communication and interpersonal skills, coupled with the ability to resolve difficult situations and conflict efficiently and professionally
Detail oriented, with strong analytical, organizational, and coordination skills
Ability to perform multiple tasks, meet deadlines, and to work under pressure while maintaining a professional attitude
Self-confident with leadership abilities and accelerated growth potential
Ability to operate independently while also performing as a member of a team
Strong computer skills and proficiency in Microsoft Outlook, Word, Excel, and ACT project management software, Cardin, Yardi, MRI, Realogic, Energy Star Manager and LEED Online and MACH Energy

Nice To Haves

Real Property Administrator (RPA) or Certified Property Manager (CPM), LEED AP or LEED Green Associate designations preferred

Responsibilities

Ensure that all transactions or requests with staff, vendors or building Clients are conducted in a first class manner and that outstanding customer service is provided at all times.
Maintain buildings in a first class manner.
Manage all maintenance contracts involved in the upkeep of an office building, including elevators, cleaning, landscaping, air quality, concierge and security.
Conduct regular building visits and ensure that building inspections are conducted on a regular basis.
Implement and recommend capital improvements and emergency repairs as needed.
Ensure that Client requests for services are completed in a timely and efficient manner by coordinating with the Akridge Building Service Department or outside contractors.
In connection with the Managing Chief Engineer, supervise, monitor, set performance goals and evaluate building engineers, porters and Concierge/Lobby Attendants. Create a team atmosphere and support the development and advancement of team members.
Conduct quarterly building team meetings to review the budget, status of projects, Client issues, leasing, financial position of the building, sustainability efforts, utility consumption and ownership issues and any other items related to the operation of the building.
Participate in the Building Operational Audit (BOA)
Participate in the LEED certification process of buildings
Monitor and Energy Star program and DC benchmarking.
Operate buildings in accordance with LEED approved standard operating procedures.
Develop and manage energy conversation program in conjunction with engineering staff and the building services department.
Track and monitor performance as required by USGBC or other industry accepted protocols.
Provide outstanding customer service at all times.
Responsible for regular and positive interaction with building Clients through regular site visitations, telephone contacts, written communication, Client events, person-to-person contact and Client evaluations. Understand Client space objectives and requirements.
Act as the Akridge liaison for Clients in communication with Akridge main office concerning leasing, sustainability, emergency preparedness or emergency events, construction or any other interaction outside of Property Management.
Work with the Director of Marketing or others in planning and executing special Clients Events such as lobby parties, training events or seminars, sustainability promotions and special requirements of Clients.
Follow up on evaluations / client surveys in person or by telephone.
Provide outstanding customer service at all times.
Prepare monthly status reports for Investors in accordance with the terms of the management agreement.
Schedule and conduct regular Investor meetings
Understand and implement Investor objectives.
Make recommendations for the improvement of the operation of the building and the improvement of the financial position of the building.
Prepare and manage annual operating budgets for all assigned buildings in accordance with the terms of the management agreement, lender requirements, and owner requirements and in line with current market conditions and best practices
Prepare, monitor and implement long term capital improvements plans.
Authorize expenditures up to $25,000 per building within the approved operating plans and up to $5,000 for expenditures not in the annual operating plan.
Monitor rent collections with the accounting department. Utilize accounting department for delinquencies. Responsible for the ultimate collection of all rents and communicating with the Owners in regards to the status of the collections.
Work closely with accounting department to make sure that all invoices are paid in a timely manner.
Prepare regularly scheduled reforecasts of the financial position of the building.
Review and approve the annual rent increases and rent reconciliations for all Clients.
Assist leasing team with leasing of the buildings, if applicable.
Ensure that vacant space is in proper condition for leasing tours.
Conduct or participate in leasing tours as requested by leasing department.
Represent Akridge by participating in business and community related associations such as AOBA, BOMA, and civic associations.
Attend weekly department meetings for reporting, coordination and problems/issues identifications. Participate in committees or selection teams for new procedures, industry trends or special projects related to overall operation of the portfolio or property management department.