Property Claims Specialist III - Large Loss (Dallas Fort Worth, TX)

Nationwide•Prior Lake, MN

22d•$88,000 - $164,000

About The Position

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The selected individual must reside in Dallas Fort Worth, Texas area. Territory: This role will cover the state of Texas (Up to 50% travel). Ideal Candidate Locations: The ideal candidate will live in the Dallas Fort Worth, TX area. Occasional travel outside of the territory may be required. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the ideal candidate locations listed. Job Description Summary No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Claims Specialist, you'll work to evaluate and resolve serious exposure, large loss claims requiring investigation, liability evaluation and negotiation. We'll count on you to expedite settlements and control average loss cost and litigation expense according to the best claims practices.

Requirements

5 years of insurance field/property claims handling or adjusting experience (large loss - preferred)
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish
Construction background/experience- Residential, Roofing, Remodeling, water mitigation, etc.
Strong customer service competency
Strong written & verbal communication skills
Undergraduate degree or equivalent experience preferred.
General knowledge of insurance theory and practices, and contracts and their application.
Property estimating and automated claims systems.
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
Ability to establish repair requirements and cost estimates for property losses.
Ability to evaluate and successfully advise on property claims.
Organizational skills to prioritize work.
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Ability to efficiently operate a personal computer and related claims and business software.
Able to provide leadership to less experienced claims associates.
Must be able to safely access and inspect rooftops using a ladder.
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Nice To Haves

Advanced degrees in law or related field desirable.
Successful completion of required claims certification schools or courses.
Professional development such as IIA or CPCU preferred.
State licensing where required.
Obtain Xactimate Level 1 certification within a year of start date.
Obtain Xactimate Level 2 certification within two years of employment.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Responsibilities

Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses.
Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
Accurately pays claims based on policy provisions, state mandates and/or fee schedules.
Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
Adheres to high standards of professional conduct while delivering outstanding service.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
Maintains knowledge of court decisions that may affect the claim's function; current principles and practices; innovations; and policy changes and modifications.
May be required to maintain knowledge of other functions within assigned subject area. This may require attending various seminars or training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Able to act for Claims Manager.
Mentors and provides leadership to less experienced claims associates.
Provides one-on-one training and assists with training/presentations as assigned by claims management.
Creates and analyzes severe incident reports, reinsurance reports and other information to corporate office, claims management and underwriting.
Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
Assist general counsel to prepares files for suit, trial or subrogation.
Consults claims staff and defense counsel for discovery processes and lawsuit file/trial strategy on case-specific issues.
Initiates and conducts follow-ups through proficient use of the claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
May perform other responsibilities as assigned

Benefits

Medical
Dental
Vision
401k with company match
Company-paid Pension plan
Paid time off
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
business casual attire