Property Claims Representative

Pacific Specialty Insurance Company • Dupont, WA

3d

About The Position

As a member of a world class claims team, you will be accountable for investigating and resolving moderate complexity homeowner property claims in multiple state jurisdictions for both first and third party customers. This work is accomplished in a manner that supports superior customer service and overall accuracy with appropriate “urgency” at all times. Superior verbal and written communication skills are required to communicate as needed throughout the claims process. Must have strong organizational skills and be able to work independently with minimal to moderate management involvement.

Requirements

• Prior moderate complexity insurance claims experience preferred
• Prior customer service work experience required
• Strong analytical skills
• Excellent organization and time management skills
• Ability to make timely and accurate decisions
• Ability to work independently with minimal management oversight
• Strong negotiation skills
• Comfortable working in a highly productive team-oriented environment
• Candidates must reside in the West Coast or Central U.S. states to support business operations and time zone coverage
• Ability to work PST and Central Time zones

Nice To Haves

• College degree and/or bilingual in Spanish a plus

Responsibilities

• Promptly investigate the facts of loss, coverage, liability and damages on losses.
• Accurately document all investigative activity and secure appropriate claim documentation within our claims and document management systems.
• Develop and maintain file summaries and action plans from the point of assignment and throughout the life of the claim.
• Handle incoming calls real time whenever possible and return all messages in a timely manner.
• Responsible for compliance with state insurance regulations and company claims handling guidelines at all times, and any and all other duties assigned by manager.

Benefits

• We offer our Claims employees the option to work a 9/80 schedule, which provides a three-day weekend every other Friday.
• benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans.
• Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees