Claims Representative - Property

Western National Group & Umialik Insurance • Edina, MN

1d • $59,200 - $81,400

About The Position

Western National is seeking a Property Claims Representative to join our team! The individual in this role will investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

Requirements

• One to three years of experience in property claims or related knowledge in estimate writing and / or construction.
• Understanding of industry practices, standards, and claim concepts.
• Prior claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management skills.
• Bachelor’s degree or equivalent related experience.

Nice To Haves

• Working toward AIC or AINS certification is preferred.
• Proficient use of various core systems, office and computer equipment, and software packages.

Responsibilities

• Handles high volume, low-to-moderate complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and claim-related documents to make appropriate decisions regarding claim resolution.
• Establishes and reviews appropriate reserves for each claim based on thorough investigation, evaluation, and experience, while maintaining accurate reports to ensure claim statuses are clearly documented at all times.
• Provides direction to outside resources.
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes knowledge, experience, and available resources to find solutions.
• Participates in development of improvements and helps implement changes.
• Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors.
• Travels for field work as required.
• Performs special projects and other duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level