Property Claims Desk Adjuster

West Bend Insurance Company

1d•Hybrid

About The Position

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary The internal deadline to apply is 04/03/26. External applications will be accepted on a rolling basis while the position remains open. Work Location This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. Responsibilities & Qualifications We are seeking an experienced Property Claims Desk Adjuster to manage a caseload of moderate to high‑complexity property claims with minimal supervision. In this role, you will use current claims technology to conduct thorough investigations, determine coverage, evaluate damages or benefits, and assess liability or compensability. You’ll work directly with insureds, claimants, and attorneys to negotiate fair and timely settlements, while maintaining strong customer relationships and delivering a high level of service throughout the life of each claim. This position requires proactive file management and sound judgment. You’ll be responsible for maintaining accurate and adequate reserves, adhering to department audit guidelines, and ensuring files are well‑documented and handled efficiently. In addition to day‑to‑day claim handling, you may participate in training activities, projects, and department initiatives that support continuous improvement and operational excellence. The ideal candidate will bring at least four years of property claims handling experience, including prior responsibility for claims of moderate complexity. Strong communication skills - both written and verbal - are essential, along with the ability to manage competing priorities and work independently. Success in this role also requires effective negotiation, problem‑solving, and conflict‑resolution skills, as well as a consistent customer‑service mindset. Proficiency with computers and modern claims technology is expected, and experience with property estimating or Xactimate is a plus. A bachelor’s degree in business, insurance, or a related field is preferred, along with industry designations such as Associate in General Insurance (AINS) or Associate in Claims (AIC). Candidates must be licensed in required jurisdictions or able to obtain licensure as needed. #LI-BW1 Benefits West Bend offers a comprehensive benefit plan including but not limited to: Medical & Prescription Insurance Health Savings Account Dental Insurance Vision Insurance Short and Long Term Disability Flexible Spending Accounts Life and Accidental Death & Disability Accident and Critical Illness Insurance Employee Assistance Program 401(k) Plan with Company Match Pet Insurance Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates Bonus eligible based on performance West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

Requirements

At least four years of property claims handling experience, including prior responsibility for claims of moderate complexity.
Strong communication skills - both written and verbal
Ability to manage competing priorities and work independently.
Effective negotiation, problem‑solving, and conflict‑resolution skills
Consistent customer‑service mindset.
Proficiency with computers and modern claims technology
Candidates must be licensed in required jurisdictions or able to obtain licensure as needed.

Nice To Haves

Experience with property estimating or Xactimate
A bachelor’s degree in business, insurance, or a related field is preferred
Industry designations such as Associate in General Insurance (AINS) or Associate in Claims (AIC).

Responsibilities

Manage a caseload of moderate to high‑complexity property claims with minimal supervision.
Use current claims technology to conduct thorough investigations, determine coverage, evaluate damages or benefits, and assess liability or compensability.
Work directly with insureds, claimants, and attorneys to negotiate fair and timely settlements, while maintaining strong customer relationships and delivering a high level of service throughout the life of each claim.
Maintain accurate and adequate reserves, adhering to department audit guidelines, and ensuring files are well‑documented and handled efficiently.
Participate in training activities, projects, and department initiatives that support continuous improvement and operational excellence.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.