Property Claims Adjuster II (Dayton, OH - WFH)

Nationwide

23h•Hybrid

About The Position

Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, is seeking a passionate individual for their Property and Casualty team. The company is dedicated to helping people protect what matters most and focuses on innovating processes to provide excellent customer value. This role is for a Field Claims Specialist who will investigate and resolve moderate to severe property damage claims, interacting with customers both by phone and face-to-face. The team values providing exceptional service and building lasting relationships with customers. The ideal candidate is confident, curious, driven to learn and grow, and eager to assist people during their time of need.

Requirements

3-5 years of insurance field/property claims handling or adjusting experience
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish
Construction background/experience (Residential, Roofing, Remodeling, Water mitigation, etc.)
Strong customer service competency
Strong written & verbal communication skills
CAT duty is a requirement of this role
Undergraduate degree or equivalent experience
State licensing where required
Successful completion of required applicable claims certification or training classes
Obtain Xactimate Level 1 certification within a year of start date
Obtain Xactimate Level 2 certification within two years of employment
General knowledge of insurance theory and practices, and contracts and their application
Knowledge of property estimating and automated claims systems
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience
Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions
Ability to establish repair requirements and cost estimates for property losses
Ability to evaluate and successfully advise on property claims
Organizational skills to prioritize work
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public
Ability to efficiently operate a personal computer and related claims and business software
Able to provide leadership to less experienced claims associates
Must be able to safely access and inspect rooftops using a ladder
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards

Nice To Haves

Experience in a customer service environment, including flexible work schedules and extended work hours preferred

Responsibilities

Handles all assigned claims promptly and effectively, with little to no direction and oversight.
Makes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
Assists or prepares files for lawsuit, trial, or subrogation.
Initiates and conducts follow-ups through proficient use of claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
May perform other responsibilities as assigned.

Benefits

Medical
Dental
Vision
401k with company match
Company-paid Pension plan
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
Business casual attire
Life insurance
Short and long term disability coverage