Claims Adjuster I - Property

Brotherhood Mutual Insurance Company•Fort Wayne, IN

2d•Onsite

About The Position

Responsible for effectively analyzing and resolving assigned claims consistent with Claims Department standards and company objectives.

Must be able to effectively communicate with others (both oral and written).
Must be able to make independent decisions.
Must have strong interpersonal skills.
Must demonstrate strong organizational skills.
Must have the ability to handle confrontational situations in a productive manner.
Must be able to access, input and retrieve information from a computer.
Ability to sit for prolonged periods of time.
Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
High School Diploma or equivalent required.
Must be able to take and pass mandatory adjuster licensing requirements.
Must have one to two years of general business, insurance, or related experience.

Bachelor’s degree or equivalent work experience desired.
AIC/CPCU or other insurance-related course work is desired.
Experience in investigation, customer service, negotiation, and/or construction is desired.
Experience in insurance, legal and/or medical knowledge is desired.

Resolve all assigned claims within established settlement authority in a prompt, fair and equitable manner. Identify and investigate coverage, damage, and reserve adequacy on assigned claims.
Apply statutes, common law, and other applicable legal and regulatory concepts for the effective, efficient and equitable resolution of assigned claims.
Achieves established claim file audit objectives.
Communicate with policyholders, agents, claimants, attorneys, medical providers and other persons as needed and direct independent adjusters, appraisers and other support service providers to ensure effective, efficient, and equitable claims resolution.
Acquire, record and maintain all essential file documentation in accordance with established guidelines.
Provide timely status reports regarding assigned claims to Claim Department management and others.
Identify and pursue appropriate cost containment, loss mitigation and subrogation recovery opportunities.
Participate and provide input in departmental meetings or interdepartmental meetings, projects or processes that relate to the claims function.
Travel as needed to attend training programs, conferences, mediations/other legal proceedings, and conduction of investigations relating to claims resolution.
Further the attainment of overall Claim Department objectives by assisting other claims personnel as needed.
Complete other projects as assigned.