Property and Casualty Insurance Consumer Advocate (Program Analyst 2)

State of Oregon

2d • Hybrid

About The Position

Our mission... To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities. This position is represented by the Service Employees International Union (SEIU). This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Requirements

• A bachelor's degree in Business or Public Administration, or Behavioral or Social Sciences, AND two years’ experience coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts OR Any combination of experience or education equivalent to five years of coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
• Professional work experience in the property and casualty insurance industry
• Ability to work collaboratively with diverse groups to mediate and resolve problems, including effectively handling emotionally charged situations
• Strong communication skills, both written and verbal, to provide education to consumers, the insurance industry, and other state agencies
• Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships

Nice To Haves

• professional work experience with homeowners insurance or multiple lines of insurance
• able to speak, read, and write Spanish fluently

Responsibilities

• Mediating and resolving issues on behalf of the insurance buying public
• Providing information to enable consumers to protect their rights
• Making a determination if there appears to be a violation of the Oregon Insurance Code, federal law, or the applicable contract, and then if needed, submitting a referral to the appropriate team to address

Benefits

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees