Property And Casualty Insurance Agent

Aston Carter•Nashville, TN

6d•$20 - $22•Onsite

About The Position

Your primary role is to engage with customers to provide information, resolve inquiries about products and services, and address complaints effectively. This position involves both inbound and outbound interactions, ensuring customer satisfaction through problem resolution and follow-up.

Requirements

Strong verbal and written communication skills.
Excellent attention to detail and customer service skills.
Ability to work independently and manage time effectively.
Proficiency in documenting and recording customer/client information accurately.
Experience with computer applications such as Microsoft Word and PowerPoint.
5-7 years of customer service-related experience.
2 years of insurance-related experience.
High school diploma or GED required, with a preference for a college degree.

Nice To Haves

Data analysis skills.
Team-oriented and a quick learner.

Responsibilities

Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Maintain records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Promote and solicit the sale of new or additional services or products.