Property Administrator (Real Estate & Customer Experience, Coordinator)
About The Position
As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 62 million square feet of industrial buildings in the Dallas Market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they'll balance multiple priorities and respond to internal and external customer needs.
Requirements
- Requires a High School Diploma or General Education Degree (GED).
- 1+ years of experience in administrative role, customer service, real estate or related field.
- Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
- Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
- Good mathematical and analytical skills.
- Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
- Positive, proactive work ethic and attention to detail.
- Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
Nice To Haves
- Valid driver's license and the ability to travel to multiple properties.
- Knowledge of CRM systems as Yardi, salesforce
- Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
Responsibilities
- Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs.
- Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
- Coordinate and maintain vendor contracts and payments. Prepare annual payment schedules for tenant distribution.
- Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
- Review monthly rent charges & enter work order tickets and process accounts payable in various programs.
- Work with property managers (Real Estate & Customer Experience Mgrs), maintenance technicians, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
- Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
Benefits
- All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
- Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits.
- Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
- We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Real Estate
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
