Property Administrator (Real Estate & Customer Experience Coordinator)

Prologis•Orlando, FL

2d•$56,000 - $77,000

About The Position

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 17 million square feet of industrial buildings in the Orlando Market. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.

Requirements

3+ years of experience in administrative role, customer service, real estate or related field.
Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
Good mathematical and analytical skills.
Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
Positive, proactive work ethic and attention to detail.
Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Nice To Haves

Valid driver’s license and the ability to travel to multiple properties.
Knowledge of CRM systems as Yardi, salesforce
Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.

Responsibilities

Support a team of one Property Manager (Real Estate & Customer Experience (RECX) Manager), and two Operations Construction Managers by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs.
Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other various internal teams.
Assist RECX Manager with customer repair requests and coordinate with Maintenance Technician and vendors as necessary.
Monitor tickets through our online portal and update accordingly.
Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required.
Process vendor and customer payments on our various Accounts Payable platforms.
Review and complete coding prior to Manager’s approval as required.
Draft and edit all relevant project information, process for party signatures, and enter all contracts, addendums, and change orders for make-readys, tenant improvements and major capital construction projects into PeopleSoft for approval of payment.
Review and maintain contractor insurance files and solicit updates as required before payment.
Ensure costs are coded correctly and are in-line with the corresponding contract – including communicating with the contractor, subcontractor, vendors and/or consultants to understand appropriate costing and coordinating with the OCM team.
Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations.
Distribute work notification memos to customers.
Receive, direct and follow-up on incoming phone calls.
Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, drawings, contracts, invoices, and customer contact information.
Other special projects as assigned.
Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives.
Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.

Benefits

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits.
Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

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