Property Administrator

FirstKey Homes • Irving, TX

10h • Onsite

About The Position

The Property Administrator plays a vital role in enhancing the resident
experience by delivering exceptional service. By assisting Property Managers and
ensuring that daily tasks are completed promptly, they help create a thriving
community. Below is a brief overview of the primary responsibilities.

To perform this job successfully, an individual must be able to carry out all
essential functions satisfactorily. Requirements listed represent the knowledge,
skills, and abilities necessary. Reasonable accommodations may be made for
individuals with disabilities.

Working Conditions

Primarily indoor office work.
May be seated for extended periods.
Extended time spent using a computer.
Regular use of hands for operating computers, printers, and copiers.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.
• Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
• Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.
• Active listening and the ability to understand and respond appropriately.
• Critical thinking and problem-solving analysis.
• Effective time management for self and others.
• Performace monitoring and improvement.
• Clear spoken communication.
• Effective written communication.
• Attention to detial and thorough task completion.
• Dependability and responsibility in fulfilling obligations.
• Cooperation and positive interaction with others.
• Goal-setting, effort, and achievement motivation.
• Adaptability and openness to change and varied work.

Nice To Haves

• Experience with Yardi Voyager or similar property management software.
• Experience in property manager, real estate, or a related industry.
• Experience in a fast-paced, high-growth environment.
• Proficience in Spanish, written and spoken.

Responsibilities

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED