Propane Service Technician

Haffner's•Newton, NH

5d•$28 - $40

About The Position

Job Summary: Propane Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating systems, as well as related tanks and piping. Specific Responsibilities: Installs, maintains, and repairs tanks, piping, heating equipment, and appliances at commercial and residential customer sites. Communicates in a timely manner with dispatchers, maintaining a schedule and making sure any delays are properly communicated to the customer. Follows a standardized format for customer repair visits: Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable. Diagnoses diverse electrical and mechanical service issues. Explains the diagnosed issue in concise terms to the customer, together with the resolution. Understands, and articulately conveys, company pricing and services to customers. Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality. Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services). Completes visit by obtaining customer signature and correct customer information, including email address. Notifies dispatchers of any issues that require repair or compromise delivery or service. Maintains proper stock, parts, tools, and safety equipment in the vehicle. Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection forms. Participates in company provided training opportunities on latest industry technologies. Executes other tasks assigned by the Propane Service Manager.

Requirements

A minimum of three years of experience in propane service (waived for trainees).
Some or all appropriate licensing, including NH Gas Fitter License, preferably with Service Technician endorsement; NH Master Plumber License; MA LP Installer; MA Master Plumber License; ME Propane and Natural Gas Technician (all waived for trainees, who instead must obtain proper trainee credentials).
Clean MA/NH/ME driving record.
Understanding of blueprints, plans, and manuals.
Ability to pass company-provided drug test, alcohol test, and physical.
Availability to work a flexible schedule, including weekends, overtime, and on call shifts.

Responsibilities

Installs, maintains, and repairs tanks, piping, heating equipment, and appliances at commercial and residential customer sites.
Communicates in a timely manner with dispatchers, maintaining a schedule and making sure any delays are properly communicated to the customer.
Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
Diagnoses diverse electrical and mechanical service issues.
Explains the diagnosed issue in concise terms to the customer, together with the resolution.
Understands, and articulately conveys, company pricing and services to customers.
Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality.
Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Completes visit by obtaining customer signature and correct customer information, including email address.
Notifies dispatchers of any issues that require repair or compromise delivery or service.
Maintains proper stock, parts, tools, and safety equipment in the vehicle.
Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection forms.
Participates in company provided training opportunities on latest industry technologies.
Executes other tasks assigned by the Propane Service Manager.