Promotions and Events Specialist

Caesars Entertainment•St Louis, MO

9d•Onsite

About The Position

JOB SUMMARY: Special Events and Promotions Specialist assist with the execution of events and giveaways that create memorable service experience for guests that are a part of the Caesars Rewards loyalty membership. This include set up, breakdown of all required props and supplies required for each event and not limited to helping guests at kiosks activate their offers. The position requires a flexible schedule as scheduled are based on the business demands of the events calendar. Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team. Provides excellent guest service. Executes promotions inside casino and assists guests participating in promotions. Creates an atmosphere of fun and excitement for guests. Assists with the execution of invitational events and promotions. Ability to adapt quickly to rapidly changing business levels and values the differences of others. Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event. Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project. Tracks inventories and expenses for each assigned project. Maintains record keeping for each project including tracking reports and analysis. Displays a professional demeanor and willingness to assist guests. Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings. Ensures integrity and confidentiality of all guest’s data. Complies with all state, federal and regulatory policies and procedures. Deliver and pick up promotional items when necessary. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Licensed and authorized to execute promotions on the gaming floor. Perform all other job-related duties as requested. Will be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises. Works closely with internal and Corporate departments, plus external vendors, to ensure that deadlines are met for events. This includes submitting all necessary request forms as management has requested Has a sense of ownership for all aspects of their role and ensures that all documents are filed, promotional programs are created, post reports are sent, and audits are completed. Proactively communicates promotional information to internal and corporate departments. Must have the ability to execute programs that deliver excitement and provide a service experience that meets department expectations. Has a “team-work” mentality for the department and property which means showing a willingness to train new team members and lend a helping hand.

Requirements

High school diploma or GED required.
Minimum 1 - 2 years previous experience in the hospitality, events, retail or casino industry preferred.
Well-groomed and outgoing personality required
Excellent guest service skills.
Proficient in excel and Microsoft office knowledge at an above level
Flexible schedule to work scheduled events on weekend and holidays, any day of the week and any shift.
Must be able to read, write, speak and understand English fluently.
Thrive when working with a team.
Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary.
Must have the manual dexterity to operate a typewriter, computer, and 10 key adding machine, photocopy machine, fax machine, and telephone.
Must be able to respond to visual and aural cues.
Must be able to lift and carry 50lbs.
Must present a well-groomed appearance
Must be able to maneuver to all areas of the casino, including in and around Pit areas.
Must be able to respond calmly and make rational decisions when handling guest’s demands in a fast-paced environment.
Understanding of property and department policies and procedures.
Must be able to work in areas containing secondhand smoke, varying noise and temperature levels, bright lights and dust.
Ability to be physically mobile, and stand/walk for 8-to-12-hour shifts.
Must always present a professional appearance and demeanor.
Regular and punctual attendance is required.

Nice To Haves

Some college preferred.

Responsibilities

Assist with the execution of events and giveaways
Set up and breakdown of props and supplies
Help guests at kiosks activate offers
Provide superior guest service
Execute promotions inside the casino
Assist with the execution of invitational events and promotions
Ensure promotion/event areas are stocked
Ensure collateral material is displayed and recovered
Track inventories and expenses
Maintain record keeping
Deliver and pick up promotional items
Coordinate and execute promotional programs
Work closely with internal and external departments and vendors
File documents, create promotional programs, send post reports, and complete audits
Communicate promotional information to internal and corporate departments
Train new team members