Project Support Specialist

SONIFI Solutions, Inc.•Sioux Falls, SD

25d

About The Position

At SONIFI, we take pride in delivering reliable, scalable solutions that support hospitality and healthcare customers across North America. Behind every successful deployment, installation, and service event is a strong operational backbone—and that’s where this role makes a real impact. We are looking for a Project Support Specialist to join our Field Service Operations team. This role provides essential administrative, logistical, and coordination support to ensure projects run smoothly from start to finish. Working closely with teams across the U.S. and Canada, this position helps drive accuracy, communication, and operational efficiency throughout the full lifecycle of each project. Why This Role Matters Our Field Service teams depend heavily on accurate data, clear documentation, and seamless coordination to deliver an exceptional customer experience. The Project Support Specialist ensures that materials, schedules, quotes, workflows, and system updates are all aligned—preventing delays and helping projects move toward successful completion. This role also directly supports SONIFI’s broader operational efficiency by maintaining key systems, ensuring inventory accuracy, enabling capitalization processes, and strengthening cross-team communication. Your work helps ensure that every project—whether a deployment, de-installation, upgrade, or service event—moves forward with clarity and precision.

Requirements

AAS degree and 3+ years of related experience, preferably in a technical or operational environment; or an equivalent combination of education and experience
Strong technical aptitude and ability to learn new systems quickly
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Excellent communication and customer service skills
Ability to adapt quickly, prioritize effectively, and manage shifting demands throughout the day
Strong attention to detail, organizational skills, and sound judgment
Ability to work both independently and collaboratively

Responsibilities

Accurately enter, update, and maintain project data within systems such as Salesforce, NetSuite, and Fieldwire
Assist with user acceptance testing (UAT) for internal applications
Generate contracts in Salesforce and create project numbers for newly approved work
Support the timely closure of projects to enable capitalization workflows
Create sales orders and requisitions as needed
Manage Fieldwire projects, monitor Salesforce dashboards, assign tasks, and archive completed work
Maintain CRM case and work order data for Field Operations
Maintain the small tool and test equipment inventory database, including replenishment, assignment, and returns
Process inventory transactions for incoming/outgoing shipments and research/resolve transaction errors
Generate customer quotes and process replenishment orders
Manage RMA orders through their complete lifecycle
Perform additional data entry and updates as assigned
Coordinate activities across Field Service, TAC/GIA, Implementations, Content, Accounting, Warehouse, Sales, and Customer Success
Respond promptly to internal and external customer inquiries and requests
Support onboarding and administrative processes for Field Service new hires
Maintain detailed, organized documentation for all assigned responsibilities
Provide recommendations for improvements to procedures, forms, processes, and policies
Schedule, coordinate, and support iTV, FTG, and GIA de-installation processes
Maintain positive relationships and help achieve departmental and company goals
Adhere to all company and departmental policies and procedures
Perform other duties and projects as assigned