Project Support Coordinator

Chevron Federal Credit Union

3d•$50,099 - $86,108•Remote

About The Position

The Project Support Coordinator is a key operational role within CFCU's Project Management Office (PMO). By providing essential administrative, organizational, and coordination support to strategic initiative owners, project managers, and cross-functional teams, the Project Support Coordinator ensures that CFCU’s initiatives and projects run smoothly by managing tactical and administrative workloads, allowing leadership and subject matter experts to focus on strategic decision-making and execution.

Requirements

High school diploma or equivalent.
Experience in a matrixed, cross-functional environment or fast-paced startup/corporate setting.
Familiarity with project management tools or Agile methodologies (Jira, Asana, Smartsheet, or similar) a plus but not required.
Familiarity with AI tools, prompting experience and usage in a PMO environment.
Exceptional organizational and time management skills; ability to manage multiple priorities and deadlines simultaneously.
Strong written and verbal communication skills; ability to articulate complex information clearly and concisely.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Google Workspace familiarity a plus.
Detail-oriented with strong attention to accuracy, consistency, and follow-through on commitments.
Proactive problem-solver with ability to anticipate needs and flag risks before they escalate.
Comfortable with ambiguity; adaptable to changing priorities and emerging organizational needs.
Professional demeanor; ability to work effectively with leaders and peers at all levels; excellent interpersonal skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to write and speak effectively in English using correct spelling and grammar.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
Ownership mentality: Takes initiative to identify what's needed and acts without being asked.
Trustworthiness: Reliable partner who delivers on commitments and maintains confidentiality.
Adaptability: Comfortable pivoting quickly as priorities shift and details emerge.
Curiosity: Eager to learn and understand how initiatives and projects connect to broader organizational strategy.
Service orientation: Focused on supporting others' success; sees the role as essential execution support, not a limiting "administrative" position.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to prioritize.
Ability to understand and align with our core competencies through daily projects and tasks:
Comfortable facilitating collaboration and relationship-building in a remote work environment.
Available for occasional in-person workshops, steering committee meetings, or initiative kickoff events.
Able to sit for extended periods, use a computer, and communicate verbally with multiple stakeholders.
Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

Nice To Haves

Associate's degree in business administration, project management, or related field.
Experience with financial services, banking, or credit union operations.
Experience with Agile/Scrum frameworks or Kanban methodologies.
Familiarity with enterprise systems (ERP, core processing, or CRM platforms).

Responsibilities

Schedules and coordinates meetings, workshops, and working sessions for initiative owners and cross-functional teams across multiple departments
Prepares detailed meeting agendas, takes comprehensive notes, documents decisions, and tracks follow-up actions with accountability
Maintains initiative logs capturing ideas, assumptions, decisions, risks, and action items—even in early-stage, pre-project phases via enterprise approved methodologies.
Organizes and maintains shared folders, documents, and working drafts to ensure information accessibility and consistency across teams
Ensures business units and stakeholders understand assigned tasks, required next steps, and deadlines; follows up to confirm completion
Ensures project milestones are met by proactively following up on required inputs, updates, and approvals.
Facilitates communication among stakeholders with different priorities and perspectives; escalates blockers when resolution requires leadership intervention
Monitors alignment between PMO expectations and initiative team delivery; flags scope creep, governance gaps, or standard deviations early
Helps initiative owners outline early-stage scope, key milestones, and resource needs before formal project authorization or charter approval
Maintains preliminary timelines and schedules and drafts charters or one-page executive summaries to support leadership review and decision-making
Tracks dependencies across teams and flags emerging risks early, even when project details are still forming
Ensures initiative milestones are tracked, updated, and communicated to stakeholders regularly
Captures and maintains early-stage requirements, problem statements, and stakeholder feedback in organized, accessible formats
Summarizes initiative progress, status updates, and key decisions for leadership touchpoints and Strategic Council briefings
Drafts and maintains working artifacts such as action logs, issue logs, risk registers, discovery summaries, and status dashboards
Coordinates with subject matter experts, vendor partners, and cross-functional teams to collect necessary information and inputs for initiatives
Prepares pre-read materials, executive summaries, and decision decks for leadership review to enable fast, informed decision-making
Other duties as assigned