Project Services Manager

FCX Performance•Raleigh, NC

About The Position

This position reports directly to the Team Manager or Director, depending upon the organizational structure for a specific team. Travel may be required up to 50% depending on project scope. Expectations: The Project Manager is responsible for ensuring client onsite regulatory requirements such as specific GMP gowning, safety training, and contractor training, are in compliance. Project services include calibrations, processing calibration documentation, travel reservations, coordinating third party services, scheduling, and maintaining PCI client/project files in accordance with company procedures. The Project Manager is expected to facilitate and/or provide the mentoring process for assigned new hires. Where applicable, the Project Manager will have performance management and/or quality assurance responsibilities based on team/regional structure. Project Managers are also expected to effectively communicate with management and clients. They are expected to develop and report quality project metrics to management and clients on a routine basis including but not limited to financial, calibration, and labor metrics. Project Managers provide implementation and management of onsite service delivery contracts, as well as initiate, research, and provide project development for new and existing PCI clients. Responsibilities/Assignments: Independently manages PCI client project teams and provides high level technical expertise within projects. Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and/or PCI site safety requirements. Provides resource planning and account management, as well as defines project objectives and requirements necessary to structure a project or activity. Plans, schedules, controls project activities, and engages in frequent communication to fulfill client objectives and requirements. Develops and drives integrated project plans; aligns project tactics with project strategy. Establishes, maintains, and leads high performance project teams by serving as the project advocate within the client organization. Leads risk management initiatives on the project and ensures risks have appropriate mitigation and contingency plans. Will be designated the “Account Manager” for specific clients. Account Managers are expected to be the prime contact for that client and to build relationships with key client personnel. Account Managers are also responsible for communicating to PCI management all relevant opportunities, organizational changes, risks, and trends related to their accounts. Identifies new opportunities for business at client sites to expand scope and/or make introductions for business development resources for new opportunities. Meets with Client contacts on a routine basis to deliver project related KPI’s, solicit feedback, deliver proposals, renew POs and keep clients informed of all PCI’s service offerings. Actively participates in at least one professional organization (i.e. ISPE, PDA, NCSL, or ASQ), thereby helping PCI carry out our mission of being recognized as an industry leader. Develops and delivers clear, high-valued, results-driven client service plans, scope, and consultative and technical service proposals. Setup and manages new projects including fixed price service delivery, resource schedules, change control, and budget forecasts Facilitates prospective client meetings and addresses issues/concerns related to projects. Develops and updates both client and PCI policies and procedures, understands and enforces government safety regulations and instrumentation/calibration principles and provides training and guidance to other associates. Managing routine operational requirements, i.e. processing billing, approving time, PTO requests, training, etc. Participates and hosts internal and client specific leadership meetings and provides information on new services, client expansions, resources, and scheduling issues, etc. Provide resource forecasting and participate in the interviewing and hiring process. Ensures all resource scheduling is complete each month and the company schedule is updated at least three weeks in advance. This requires a high level of communication with management and a project coordinator or designee. Notify all resources and appropriate management in a timely manner of any schedule breaks or rescheduling. Review schedule weekly and plan accordingly. Communicates to Team Manager or Director updates in project accounting system to reflect accurate information/ changes such as: Billing, Contact, Calibration, Task and Rate Codes.

Requirements

Expert knowledge and application of instrument, equipment, and loop calibrations of various parameters in manufacturing, utilities, and laboratory environments.
Knowledge and substantial experience with maintenance and/or calibration accuracy testing requirements.
Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrates ability to effectively use Microsoft Office Suite, Project planning software’s ie. MS Project.
Navigates and utilizes project management tools to develop and manage key deliverables ie. LUR, Expenses, and project deliverables.
Assists PCI and clients with development and revision of policies and procedures as necessary to support overall project success and efficiency.
Excellent communication skills with direct identification, development, and implementation of communication policies and processes in accordance with PCI objectives.
Significant ability to effectively influence and guide others as well as resolve conflicts.
Understands the business case and has an appreciation of financial issues and profit and loss implications.
Excellent analytical skills with attention to detail while keeping strategic company goals in focus.
PCI Trained Mentor. Sought after by technical staff for advice in technical or proposal issues, diplomacy, and ethical practices. Active in PCI onboarding process. Provides both on the job and specialized technical training.
Strong applied and working knowledge of FDA; GMP; GLP; compliance and NIST traceability.
Expert knowledge of test equipment and capabilities such as tolerance requirements and 4:1 TAR.
Actively involved with an external professional organization (ISPE, ASQ, PDA, etc.)
Excellent communication and problem-solving skills with clients and coworkers.
Strong attention to detail; documents accurately and appropriately within PCI and client systems.
Must have a valid driver’s licenses and good driving record.
Ability to interpret proposals and coordinate activities to accomplish the approved scope.
Familiarity and ability to execute good business practices such as quotations, proposals, purchase orders, etc.
A four-year degree in Engineering, Life Sciences, or other related technical field (or equivalent military training) and five years of instrumentation experience in the pharmaceutical industry or the equivalent combination of the two.
Strong customer service skills are required.

Nice To Haves

External certification preferred [ISA, ASQ, etc
Project management experience and/or certification are preferred

Responsibilities

Independently manages PCI client project teams and provides high level technical expertise within projects.
Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and/or PCI site safety requirements.
Provides resource planning and account management, as well as defines project objectives and requirements necessary to structure a project or activity.
Plans, schedules, controls project activities, and engages in frequent communication to fulfill client objectives and requirements.
Develops and drives integrated project plans; aligns project tactics with project strategy.
Establishes, maintains, and leads high performance project teams by serving as the project advocate within the client organization.
Leads risk management initiatives on the project and ensures risks have appropriate mitigation and contingency plans.
Will be designated the “Account Manager” for specific clients.
Identifies new opportunities for business at client sites to expand scope and/or make introductions for business development resources for new opportunities.
Meets with Client contacts on a routine basis to deliver project related KPI’s, solicit feedback, deliver proposals, renew POs and keep clients informed of all PCI’s service offerings.
Actively participates in at least one professional organization (i.e. ISPE, PDA, NCSL, or ASQ), thereby helping PCI carry out our mission of being recognized as an industry leader.
Develops and delivers clear, high-valued, results-driven client service plans, scope, and consultative and technical service proposals.
Setup and manages new projects including fixed price service delivery, resource schedules, change control, and budget forecasts
Facilitates prospective client meetings and addresses issues/concerns related to projects.
Develops and updates both client and PCI policies and procedures, understands and enforces government safety regulations and instrumentation/calibration principles and provides training and guidance to other associates.
Managing routine operational requirements, i.e. processing billing, approving time, PTO requests, training, etc.
Participates and hosts internal and client specific leadership meetings and provides information on new services, client expansions, resources, and scheduling issues, etc.
Provide resource forecasting and participate in the interviewing and hiring process.
Ensures all resource scheduling is complete each month and the company schedule is updated at least three weeks in advance.
Notify all resources and appropriate management in a timely manner of any schedule breaks or rescheduling.
Review schedule weekly and plan accordingly.
Communicates to Team Manager or Director updates in project accounting system to reflect accurate information/ changes such as: Billing, Contact, Calibration, Task and Rate Codes.