Project Processor, I or Sr

Southern Company•Atlanta, GA

1h•Hybrid

About The Position

The Project Support Processor position for Southern Company Gas provides back-office support for capital construction projects. These duties include creating new business service work requests, processing service cards, updating meter information in ARM, and researching and updating premises based upon the current county GIS mapping system information. This position serves as a liaison between our pipeline contractors and Southern Company Gas to complete capital construction pipeline work. The right candidate must be a self-starter, excellent communicator, and critical thinker. Natural Gas is an essential part of America’s Energy mix and a trusted energy source for more than 70 million homes and businesses. This position is an exciting opportunity for people who enjoy the challenges of supporting natural gas construction. This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week, one (1) remote. Please note, this position is posted as a job family and may be filled at either Process, I, or Sr, Processor level. People who demonstrate intermediate to advanced knowledge of Southern Company Gas GCMA, CC&B, ARM, contractor portal, and Oracle may be eligible for the advanced grade. As a Processor in the Project Support group, a typical day might include: Creating New Business work requests in ARM (Asset Resource Management) per approved BCA (Business Case Authorization) and ensuring building points are created and work requests are advanced from initiation to schedule status Creating meter set orders and reconciling meter inventories Partnering with Pipeline Contractors to reconcile meter inventories Updating premise statuses via GCMA (Georgia Customer Management Application) and CC&B (Customer Care and Billing) Processing inbound credit card payments for CIACs Printing, updating, and distributing service cards to service centers. This process includes researching premise information via County GIS mapping, navigating the Southern Company Gas work management system (ARM) to update service cards, and pulling engineering drawings needed per the operations procedure manual (OPM) Identifying, analyzing, and correcting meter express interface exceptions for BCAs, MOIS and MOPS, and CC&B errors using Contractor Portal, ARM, CC&B, meter history, and meter management applications Working the CIM (consumption at an inactive meter) report each day to ensure no loss of revenue for the company Creating, amending, or canceling new business work requests Creating Spot Contracts. (Set up and maintain all projects in ARM system, which includes understanding contract terms and conditions and timely creation of spot contracts with correct unit quantities and unit bid prices) Second validating spot contracts in ARM to ensure correct quantities and pricing Creating Non-New Business MAIN Work Requests Creating Non-New Business Service Work Requests Updating premise information as requested via GIS Notification due to pipeline contractor errors (work request errors, missing meter information, AC code changes, service card errors, crossed meters, etc.) Working various reports to ensure meter information is captured (pending meter report, cut and cap report, meter removal report) Entering Help Desk Tickets Providing training to all new personnel in the processor role Providing analysis and support for resolution of process and system related issues Identifying process improvements and serving as point of contact to update process documents related to processor tasks Serving as a SME to support system upgrades for CC&B, Looker Application, ARM, Contractor Portal. This might be the job for you if: You have a high level of interpersonal skills, with the ability to apply critical thinking skills to review and improve efficiencies in assigned tasks You can process confidential information and maintain confidentiality You have a customer focused critical thinking mindset with a demonstrated ability to learn and become proficient in proposing solutions and completing tasks. You have excellent oral and written communication skills You are able to successfully collaborate and build effective relationships with teams across different departments You are able to creatively solve problems and recommend process improvements

Requirements

High school diploma
Ability to multi-task
Basic Microsoft (Excel, Word, Power Point) computer skills
Effective written and verbal communication skills

Nice To Haves

ORACLE Financials (Intermediate Proficiency)
ARM
GCMA / CC&B
Contractor Portal
Bachelor’s degree preferred
2+ years project support experience or hands-on experience with at least two of the following systems: ARM, GCMA, CC&B, Contractor Portal, or ORACLE Financials

Responsibilities

Creating New Business work requests in ARM (Asset Resource Management) per approved BCA (Business Case Authorization) and ensuring building points are created and work requests are advanced from initiation to schedule status
Creating meter set orders and reconciling meter inventories
Partnering with Pipeline Contractors to reconcile meter inventories
Updating premise statuses via GCMA (Georgia Customer Management Application) and CC&B (Customer Care and Billing)
Processing inbound credit card payments for CIACs
Printing, updating, and distributing service cards to service centers. This process includes researching premise information via County GIS mapping, navigating the Southern Company Gas work management system (ARM) to update service cards, and pulling engineering drawings needed per the operations procedure manual (OPM)
Identifying, analyzing, and correcting meter express interface exceptions for BCAs, MOIS and MOPS, and CC&B errors using Contractor Portal, ARM, CC&B, meter history, and meter management applications
Working the CIM (consumption at an inactive meter) report each day to ensure no loss of revenue for the company
Creating, amending, or canceling new business work requests
Creating Spot Contracts. (Set up and maintain all projects in ARM system, which includes understanding contract terms and conditions and timely creation of spot contracts with correct unit quantities and unit bid prices)
Second validating spot contracts in ARM to ensure correct quantities and pricing
Creating Non-New Business MAIN Work Requests
Creating Non-New Business Service Work Requests
Updating premise information as requested via GIS Notification due to pipeline contractor errors (work request errors, missing meter information, AC code changes, service card errors, crossed meters, etc.)
Working various reports to ensure meter information is captured (pending meter report, cut and cap report, meter removal report)
Entering Help Desk Tickets
Providing training to all new personnel in the processor role
Providing analysis and support for resolution of process and system related issues
Identifying process improvements and serving as point of contact to update process documents related to processor tasks
Serving as a SME to support system upgrades for CC&B, Looker Application, ARM, Contractor Portal.