Project, Process, and Change Management Intern

Equinix • Tampa, FL

2d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Global Billing, Credit and Collections Project, Process, and Change Management team drives operational excellence by supporting strategic initiatives, optimizing processes, and helping our global Operational team adopt new ways of working. The intern will contribute to project coordination, process mapping and improvement activities, change adoption efforts, and key reporting and documentation that enable successful program delivery. We are seeking a proactive, organized, and detail-oriented Project, Process, and Change Management Intern to support our team in delivering high-impact business initiatives. The ideal candidate will help coordinate project activities, document and improve processes, analyse operational metrics, and support change management tasks. This internship provides hands-on experience across project management, process improvement, and organizational change—ideal for someone looking to build skills in a dynamic, collaborative environment.

Requirements

• Currently pursuing a degree in Project Management, Business Administration, Operations Management, Industrial Engineering, Finance and Accounting, Organizational Leadership or Development, or a related field
• Strong organizational and analytical skills, with the ability to interpret data and understand process dependencies
• Proficiency in Microsoft Office Suite (e.g. Excel, PowerPoint)
• Excellent attention to detail and ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills
• Ability to work both independently and collaboratively within a fast-paced team environment

Nice To Haves

• Exposure to project or process tools (e.g., MS Project, Visio, Miro, Power BI, or similar) is a plus

Responsibilities

• Support project planning activities, including preparing status reports, maintaining project documentation, and tracking deliverables
• Assist in mapping, analysing, and improving business processes using tools such as Visio or Miro
• Collaborate with project managers and stakeholders to gather requirements, document workflows, and identify pain points
• Help develop change management materials including communications, training content, and stakeholder updates
• Contribute to reporting and metrics tracking to monitor progress, risks, and issues across projects
• Assist in streamlining project and process documentation to improve efficiency and clarity
• Conduct research and gather information to support project scoping, best practices, and process improvement recommendations

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees