Project Mgr

Southern Company • Atlanta, GA

2d • Onsite

About The Position

JOB SUMMARY The primary purpose of this position is to manage and oversee from inception to completion, all aspects of assigned projects and organizational requirements. Projects will be focused on Customer Experience’s Operations, Development and the broader Customer Experience initiatives. The Project Manager will oversee the successful completion of medium to high complexity projects and may lead an average of 3-5 projects simultaneously. The position will manage all aspects of the projects including intake, developing the project plan, business requirements, schedule and milestone reporting, analysis, risk assessment, quality checks, resource requirements utilizing project management best practices, techniques, and standards. This position is located at the Southern Company Gas Headquarters in Atlanta and will drive outcomes that impact Atlanta Gas Light, Chattanooga Gas, Nicor Gas, Virginia Natural Gas and Shared Services. FUNCTIONAL EXPERTISE Manage all aspects of assigned project including research, writing project requirements analysis, documentation, design/development, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post implementation review and audit. Develop and present project documentation with stakeholders. Documentation will include business/rate cases, project initiation requests, work plans, project milestones, or draft deliverables. Deliver detailed project plans for implementation and track and report on milestones, dependencies, risks, and mitigations. Proactively communicate issues, concerns, status, or questions to all stakeholders for projects as required in a timely manner. Interact with all levels and departments of partner organizations such as Regulatory, Corporate Communications, HR Delivery, Labor Relations, Talent Development to maintain and update project plans . Interact with all levels and departments of the organization such as Contact Centers, Billing, Credit, and Digital Experience to maintain and update project plans . Understanding of project fit, priority and value for Customer Experience. Develop and manage project/process for monthly Customer Experience data reporting in partnership with OI3 and EDGE Manage a team of 1-2 direct reports and limitless indirect reports plus temporary assigned employees from various CX Shield initiatives. QUALIFICATIONS Education, Certifications/Licenses Required Bachelor’s degree and 5+ years of applicable experience Preferred MBA PMP Certification, working towards obtaining or equivalent, which may include experience. Related Work Experience Required Strong communication skills, verbal and written. Exceptional responsiveness with ability to execute urgent, last-minute requests with speed, accuracy and professionalism Demonstrates high emotional intelligence, building authentic trust-based relationships and collaborating effectively across diverse stakeholders and levels Manage projects independently with limited supervision. Manage all facets of multiple projects, in accordance with traditional and modernized project management methodologies. Coordinate departmental or cross-functional teams. Manage projects from initiation through implementation and delivery. Provide planning and direction on schedules and monitoring budget/spending. Guide projects through to completion on time, with agreed upon scope, within budget meeting and/or exceeding quality standards.

Requirements

• Bachelor’s degree and 5+ years of applicable experience
• Strong communication skills, verbal and written.
• Exceptional responsiveness with ability to execute urgent, last-minute requests with speed, accuracy and professionalism
• Demonstrates high emotional intelligence, building authentic trust-based relationships and collaborating effectively across diverse stakeholders and levels
• Manage projects independently with limited supervision.
• Manage all facets of multiple projects, in accordance with traditional and modernized project management methodologies.
• Coordinate departmental or cross-functional teams.
• Manage projects from initiation through implementation and delivery.
• Provide planning and direction on schedules and monitoring budget/spending.
• Guide projects through to completion on time, with agreed upon scope, within budget meeting and/or exceeding quality standards.
• Self-starter, ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely.
• Strong project management skills.
• Uses AI as a performance enabler-not a substitute for expertise-ensuring credibility and command of content in all deliverables and interactions.
• Effective and visible champion of strategic initiatives, change efforts, and culture, driving engagement, alignment and adoption.
• Be highly organized and a good multi-tasker, take charge and know how to lead and be an effective communicator .
• Experience with project requirements gathering. Specifically, soliciting, documenting, and reviewing requirements through to approval with multiple business owners.
• Proficiency with Microsoft Office applications.
• Big picture view. Lead by example. Creative vision creator or translator.
• Critical decision-making ability to assess risk at multiple levels and understand the consequences and impacts of action
• Designing and delivering detailed to executive quality presentations.
• Exceptional verbal and written communication skills; ability to communicate positively and professionally
• Highly service and results oriented.
• Strong relationship management skills.
• Strong organizational and problem resolution skills.
• Ability to manage and complete multiple high priority projects and activities with strict time sensitive deadlines.
• Discretion and confidentiality where needed.
• Ability to tactfully negotiate.

Nice To Haves

• MBA
• PMP Certification, working towards obtaining or equivalent, which may include experience.
• Customer Experience, analytics and/or development experience
• Demonstrated leadership, team building and employee management skills.
• Knowledge and experience with project management tools/resources (e.g., Project, Visio, etc.)

Responsibilities

• Manage all aspects of assigned project including research, writing project requirements analysis, documentation, design/development, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post implementation review and audit.
• Develop and present project documentation with stakeholders.
• Deliver detailed project plans for implementation and track and report on milestones, dependencies, risks, and mitigations.
• Proactively communicate issues, concerns, status, or questions to all stakeholders for projects as required in a timely manner.
• Interact with all levels and departments of partner organizations such as Regulatory, Corporate Communications, HR Delivery, Labor Relations, Talent Development to maintain and update project plans .
• Interact with all levels and departments of the organization such as Contact Centers, Billing, Credit, and Digital Experience to maintain and update project plans .
• Understanding of project fit, priority and value for Customer Experience.
• Develop and manage project/process for monthly Customer Experience data reporting in partnership with OI3 and EDGE
• Manage a team of 1-2 direct reports and limitless indirect reports plus temporary assigned employees from various CX Shield initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level