Project Manager

SERVPRO Team Friermuth • Puyallup, WA

10d

About The Position

The Project Manager (PM) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably.

Requirements

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record—comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem solving skills.
• Valid driver’s license; ability to work an on call rotation when needed.
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

Nice To Haves

• IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.

Responsibilities

• Conduct on site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from your inspections by presenting clear solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly.
• Manage the customer experience end to end; set clear scope, timeline, and communication cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with company standards and regulatory requirements.
• Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.
• Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily.
• Set priorities, remove roadblocks, and recognize wins.
• Foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement.
• Communicate clearly with customers, adjusters, property managers, and internal stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• 1 week total paid vacation time after 1 year of employment
• Employee referral program
• Career path planning and training
• Employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees