Project Manager

IT Solutions Consulting•Raleigh, NC

14h

About The Position

About ITS: Do you have the CHOPS ? IT Solutions lives its values: C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: As a Project Manager, you will the primary customer point of contact, responsible for overseeing multiple projects simultaneously from Internal Kick Off meeting through and including project close out. The role of the PM is to develop and maintain a project plan, which outlines project’s tasks, milestone dates, status, and allocation of resources to Customer stakeholders and other interested parties. The PM works directly with the project engineer team, clients and partners to lead and ensure successful project delivery within scope, on time and within budget, and are expected to be able to communicate effectively across all levels of the organization and project teams. This is a customer facing position that requires the utmost professionalism, master at multi-tasking and extremely detailed oriented. Project Management includes support of the Professional services engineers performing the actual work.

Requirements

Bachelor’s degree in business administration or related Professional Services
5+ years of experience Project Management\Coordinator roles, preferably in an MSP environment
Experience in project management, from conception to delivery
Working knowledge of change management principles and performance evaluation processes

Nice To Haves

PMP / PRINCE II certification is a plus
Agile experience
ConnectWise experience

Responsibilities

Serve as the Project Teams’ primary point of contact for customer over the lifetime of the project.
Work closely with project engineers, client strategy team and managed partner clients to plan and develop scope, deliverables, resources, work plan, budget, and timing for new initiatives.
Plan and coordinate project schedules, goals and milestones to meet project deadlines.
Create and maintain technical documentation as needed and distribute to the professional services resources.
Adhere to budgets and keep projects on track for successful completion.
Create project health reports, analyze the data and adjust project plans as necessary.
Work collaboratively with the professional services team and customer team to create rollout schedules based on geographical needs, blackout dates, and time restrictions set by customers.
Host daily/weekly project status meetings both internal and customer facing.
Produce project P&L reports and project exception reporting.
Create project health reports, analyze the data and adjust project plans as necessary
Process project invoicing and Project Change Order as specified in the project SOW.
Responsible for knowledge transfer across all teams and maintaining client satisfaction through the life of the project.
Communicate with professional services and service desk teams on sites, supplying support when necessary.
Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Project Management & Stakeholder management skills
Ability to work independently with minimal managerial supervision
Strong working knowledge of Microsoft Office, Teams and of project management tools
Understanding of IT and project/program management techniques and methods