SITEC - Project Manager - Peterson SFB, CO

Peraton•Concordia, MO

2d•Onsite

About The Position

Peraton requires Project Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Peterson SFB, CO. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. The Project Manager will lead a combined team of technicians and planners who are collectively focused on delivering services directly to end users, and who share a common goal of providing high-quality customer experience in support of SOCNORTH. The Project Manager will synchronize the efforts of NetOps, Campus networks, Unified Communications workforce and Communications Planners, spanning users and devices across the SIE’s various classifications of network. The Project Manager will be given broad latitude to develop strategies that maximize the workforce’s potential, while ensuring customer expectations are met and exceeded. This role will mentor and guide a broad team of technical specialists and planners, perform as the immediate supervisor, and provide the customer with a touchpoint into end user needs and demands throughout the duty day. The Project Manager will provide subject matter expertise and guidance to Communications Planners responsible for the development of strategies, plans and policies to provide SOF C4 effects and conduct assessments to determine the effectiveness of SOF C4 plans in achieving SOCNORTH objectives. Finally, the Project Manager will engage with the current operations team to collectively ensure SLA-defined performance measures are met by rapidly solving problems and fulfilling approved customer service requests.

Requirements

Minimum of 10 years experience
DoD TS/SCI clearance is required for this role
Documented experience in Service Desk and Current Operations
Experience managing teams of up to 15 employees of a broad technical skillset
Experience supporting VIP users and senior leaders with demanding expectations
Broad technical experience including Windows, Active Directory, Cisco, Unified Communications, enabling the candidate to effectively coach problem-solving within the team
Proven experience with development of standardized operational procedure documentation

Responsibilities

Managing and overseeing daily operations across the assigned teams
Managing resources and workforce across daily operations as well as participation in customer-sponsored projects and planning events as required
Ensuring Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA
Providing coordination between the assigned teams and escalated work centers to ensure collaborative problem-solving
Serves as J6 SME on HQ requirements processes, policies and doctrine
Performs technical assessments aimed at improving client systems and updates system requirements based on changes in operations or policy
Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation
Identifies emerging relevant technologies that may result in improvements to current processes and systems
Provides guidance and work leadership to less experienced analysts, and may have supervisory responsibilities
May serve as technical team or task lead
Maintains current knowledge of relevant technologies and subject areas
Participates in special projects as required
Provides excellent analytical solutions to problems and effectively communicates them to the customer and team
Recommending training and professional development for team members
Developing and implementing a cross-training program to improve depth in each functional area assigned
Developing strong working relationships with senior leader end-users across the organization, and assist in communicating their requirements to the J6
Developing and continuously improving a catalog of Standard Operating Procedures covering common tasks, ensuring the workforce maximizes its use
Reallocating resources to address changing needs and surges in effort, to include providing support to project efforts
Assessing and recommending improvements to the team’s toolsets, including tools and applications used to troubleshoot, collaborate, remotely support, and problem solve
Advocating for and lead Continuous Improvement in all facets of Customer Support activities, including processes, evolving technologies, standards, and communication