Project Manager

PCMI•Park Ridge, IL

8d•Hybrid

About The Position

The Project Manager role is crucial in PCMI’s customer experience lifecycle, focusing on efficiently onboarding, configuring, implementing, and launching new customers while ensuring an excellent customer experience. This involves leading the delivery of PCRS software solutions, managing the end-to-end implementation process to ensure timely and in-scope project milestones, and serving as the primary contact for internal and client stakeholders. The role also includes proactively identifying and mitigating risks, optimizing resource allocation, overseeing project expenditures, maintaining high-quality standards for deliverables, managing project documentation, and promoting continuous improvement.

Requirements

Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
2-4+ years as a customer facing Project Manager implementing SaaS solutions.
Experienced in resource scheduling, utilization targets, owning a budget, and have worked in a professional services setting.
Passionate about customer success, building relationships, and learning.
Complete knowledge and understanding of the software development lifecycle (SDLC).
Competent with application software implementation and testing practices.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Ability to problem-solve and proactively resolve issues.

Nice To Haves

PMP Certification preferred.
Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred.

Responsibilities

Work closely with both internal and client team resources to lead and deliver PCRS software solutions.
Navigate the end-to-end delivery terrain of the implementation, ensuring that project milestones align timely and within scope.
Serve as the central point of contact for both internal and client-side stakeholders (from project team to executives), fostering regular, transparent, and constructive communication.
Proactively identify potential risks and issues, formulating robust mitigation and resolution strategies.
Ensure optimal allocation and utilization of resources across workstreams.
Oversee project expenditures, ensuring fiscal responsibility and providing regular financial updates to senior management.
Uphold and enforce superior quality standards across all project deliverables.
Manage all project-related documentation, ensuring proper creation, maintenance, and archiving.
Advocate for and institute best practices and continuous improvement initiatives within the program.