Project Manager

Hotwire Communications Ltd • Fort Lauderdale, FL

17h

About The Position

Duties / Responsibilities:

1. Day-to-day project management and implementation for assigned partner
projects. This includes meeting all assigned project deadlines, clear and
concise communication and accountability.
2. Contribute to establishing, refining and documenting via process flows,
RACI charts and playbooks (or such other tools as may be applicable) the
E2E internal processes as well as customer-facing.
3. Maintain high performance levels for partner processes.
4. Build strong relationships with teams and stakeholders to enable
collaborative and effective dialogue for partner project implementation.
5. Accountability for meeting established metrics and customer expectations.
6. Understand third-party as well as internal processes and suggest strategies
for standardization and optimization.
7. Facilitate development of shared sites and/or platforms across internal
organizations to support real-time stakeholder alignment and coordination.
8. Drive repeatable, scalable workflows based on best practice adoption.
9. Provide accurate and regular reports to the management on the status of all
active projects.
10. Other Duties as required or assigned

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required.

Requirements

• Bachelor’s degree or equivalent project management or coordination experience.
• At least 5 years of relevant work experience.
• Proven experience in driving process improvement across diverse teams.
• Relevant experience in reporting & analysis and ROI analysis.
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems, Salesforce.com and Sitetracker
• Must embrace company principles and demonstrate understanding of Hotwire’s “Concierge” culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements.
• Understanding of field operations.

Responsibilities

• Day-to-day project management and implementation for assigned partner projects.
• Contribute to establishing, refining and documenting via process flows, RACI charts and playbooks the E2E internal processes as well as customer-facing.
• Maintain high performance levels for partner processes.
• Build strong relationships with teams and stakeholders to enable collaborative and effective dialogue for partner project implementation.
• Accountability for meeting established metrics and customer expectations.
• Understand third-party as well as internal processes and suggest strategies for standardization and optimization.
• Facilitate development of shared sites and/or platforms across internal organizations to support real-time stakeholder alignment and coordination.
• Drive repeatable, scalable workflows based on best practice adoption.
• Provide accurate and regular reports to the management on the status of all active projects.
• Other Duties as required or assigned

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees