Project Manager

ScreenCloud•Charlotte, NC

13d•Hybrid

About The Position

Hello, we’re ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving. We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below! The Role: As a Project Manager within ScreenCloud’s Professional Services team, you will lead the successful delivery of complex, customer-facing digital signage implementations. Acting as the primary delivery partner for our customers post-handover, you will own project timelines, drive adoption, and ensure clients realise the full value of ScreenCloud’s platform across enterprise and event-based deployments. You will work closely with clients, internal product and development teams, and on-site delivery teams to scope, plan, and execute high-impact projects—balancing strategic project leadership with hands-on delivery when required.

Requirements

Proven experience managing the full project lifecycle from scoping to delivery
Experience working with cross-functional design and development teams
Strong written documentation skills (project briefs, scopes, statements of work)
Confident client-facing communication and stakeholder management
Experience managing multiple projects simultaneously
Comfortable using Google Workspace and project management tools (e.g. Monday.com, Asana)
Willingness to travel internationally and support on-site deliveries (on occasion)

Nice To Haves

You’ve managed end-to-end delivery of SaaS, digital, or technical projects, ideally in a client-facing or Professional Services environment.
You can scope, plan, and deliver multi-phase projects while juggling multiple workstreams and priorities.
You enjoy building strong relationships, understanding customer goals, and delivering thoughtful, high-quality experiences.
You stay organised, detail-oriented, and calm under pressure—especially when timelines are tight or projects are complex.
You’re comfortable leading meetings, documenting decisions, and working with both technical and non-technical stakeholders.
You’re curious, proactive, and willing to dig into the detail—testing builds, questioning assumptions, and improving outcomes.

Responsibilities

Leading customer implementations
Become the delivery lead for assigned customer projects, owning outcomes from handover through to completion.
Lead complex enterprise and custom implementations, ensuring projects are delivered on time, on scope, and to a high standard.
Act as a trusted delivery partner, guiding customers through rollout best practices and implementation milestones.
Partnering closely with clients
Work 1:1 with customers to understand their business goals, use cases, and technical requirements.
Translate customer needs into clear project scopes, documentation, and delivery plans.
Confidently lead client meetings, workshops, and status updates, keeping stakeholders aligned throughout the project lifecycle.
Driving timelines, adoption, and quality
Own project plans, timelines, and dependencies using Monday.com and shared documentation.
Proactively manage risks, issues, and changes, ensuring smooth delivery and strong customer engagement.
Maintain high standards of project documentation, including project briefs, statements of work, meeting notes, and delivery artefacts.
Cross-functional collaboration
Work closely with Product, Engineering, Design, and Customer teams to deliver custom solutions and resolve issues.
Contribute to improving internal implementation processes, documentation, and best practices.
Share customer insights to help inform product improvements and service delivery evolution.

Benefits

Take the Time You Need – Unlimited paid time off to rest, recharge, or explore
Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom
Work From Anywhere – Up to one month a year to work remotely from any location in the world
Home Office Boost – Stipend to set up your ideal remote workspace
Flexible Hours – Work when you're most productive with our flex-time approach
Future You, Funded – 401(k) plan to help you plan and save for the future
Family First – Generous, enhanced parental leave for all parents
Grow With Us – Personal development budget to fuel your learning and career growth
Comprehensive Health Coverage – Private medical insurance including dental and vision care
Peace of Mind – Disability, life, and income protection for life's unexpected moments.