Project Manager

Barrier Technologies LLC • Lenexa, KS

37d • Onsite

About The Position

The Project Manager manages large-scale complex accounts, and multi-year and Total Compliance Contracts. The individual in this role will also manage a book of business to deepen relationships with clients and help retain them on our platform. This person will ensure that clients’ needs are addressed quickly with responses delivered promptly. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This position works out of the headquarters office in Lenexa, KS.

Requirements

• 5+ years of experience in operations, with an emphasis on client success
• Demonstrated understanding of client account lifecycle management
• Demonstrated excellent organizational and follow-up skills
• Demonstrated excellent verbal and written client-facing communication skills
• Must be 21 years of age.
• Must have a valid driver license.
• Must pass drug screen, criminal background check and driver’s license check.
• Ability to travel up to 50% of the time.

Nice To Haves

• Project Management experience or PMP certification preferred
• Strong understanding of healthcare life safety compliance and operations is preferred
• Experience with Salesforce CRM is preferred.

Responsibilities

• Lead the Total Compliance program and serve as the primary point of contact for the associated clients.
• Conduct Quarterly Business Review (QBR) with key client and deliver Remedi8 value proposition.
• Provide regular project status updates, and qualitative and quantitative data to clients.
• Develop and implement plans to further maximize service offerings to assigned clients.
• Manages all modes of customer communication, operates proactively to solve customer issues, and delivers a positive low friction customer experience, meeting specific client support level agreements.
• Demonstrates a working knowledge of products/services and can support requests from customers for additional information.
• Recognize and follow up on new revenue opportunities while communicating with customers.
• Able to apply critical thinking in problem-solving and decision-making, empowered to address customer requests and issues without management assistance.
• Monitors the progress of the project using the appropriate tools and project management techniques and makes changes as necessary.
• Establishes a communication schedule to update stakeholders and management in the organization on the progress of the project.
• Review the quality of work completed with the project team regularly to ensure it meets the project standards.
• Ensures that all project information is appropriately documented secured and available for review.
• Other duties as assigned to support the team and achieve client success

Benefits

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Must be willing to submit to immunization requirements to work in hospitals including but not limited to Covid, Flu, MMR, Varicella, and hepatitis as well as routine TB tests.
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees