Project Manager - Eurofins Environment Testing Northern California, Air Toxics, Folsom, CA

Eurofins•Folsom, CA

6d•$65,000 - $70,000

About The Position

Eurofins Environment Testing is looking for Project Manager in our Folsom location to provide client services. The Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM role fosters and develops client relationships in support of the laboratory mission.

Requirements

Bachelor’s degree in Environmental Science, Chemistry, Engineering, or a related field.
Minimum 3+ years of project management associate experience in an environmental laboratory, consulting, or related industry.
Experience managing client accounts and delivering multi-phase analytical projects
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Strong Interpersonal Skills: Builds positive relationships with clients, colleagues, and stakeholders at all levels, fostering trust and collaboration.
Effective Communication: Clearly and confidently conveys information both verbally and in writing; tailors communication style to diverse audiences and situations.
Problem-Solving & Critical Thinking: Proactively identifies challenges, analyzes root causes, and develops effective, practical solutions.
Time Management: Demonstrates the ability to manage multiple projects simultaneously, prioritize tasks, and consistently meet deadlines and deliverables.
Organizational Skills: Maintains accurate records, manages complex workflows, and ensures projects and documentation are handled efficiently and thoroughly.
Client Service Excellence: Demonstrates a proven ability to deliver exceptional client experiences by anticipating needs, resolving issues promptly, and providing ongoing support.
Leadership: Guides teams and cross-functional stakeholders toward common goals; inspires collaboration, accountability, and high performance.
Technical Proficiency: Proficient with standard business and project management tools, including Microsoft Outlook, Word, Excel, PowerPoint, and Access.
Multitasking & Prioritization: Efficiently handles competing priorities without compromising quality, accuracy, or deadlines.
Adaptability & Flexibility: Adjusts quickly to evolving client needs, project scopes, and organizational priorities in a fast-paced environment.
On-Time Delivery: Consistently meets or exceeds deadlines and client expectations by managing schedules, resources, and dependencies effectively.
Client Focus: Demonstrates a strong desire to understand and meet customer needs. Actively listens, asks clarifying questions, and follows up during and after projects. Keeps clients informed of key decisions, seeks feedback, and adjusts services to enhance satisfaction and outcomes.
Technical Understanding: Seeks and applies information from various sources to address client technical inquiries confidently and communicate project status accurately.
Customer Service Orientation: Strives to exceed customer expectations and takes ownership of resolving issues. Provides prompt, thorough, and accurate information, informs clients of commitments and performance guarantees, and proposes appropriate solutions or services. Sets clear and professional boundaries when necessary.

Nice To Haves

PMP or similar project management certification is a plus
Familiarity with EPA and Toxic Organic methods and regulations
Demonstrated ability to handle large complex projects and programs with demonstrated success in client satisfaction.
Prefer 1+ years bench Chemist experience in air analysis or field experience.
Knowledge of federal, state, and local air quality regulations (EPA, CARB, NESHAP, MACT) and their implications for analytical projects.
Familiarity with air testing methods and environmental laboratory workflows.
Familiarity with ISO 17025, TNI, DoD ELAP, and other quality standards relevant to environmental laboratory operations.
Understanding of key financial principles such as invoicing, AR management
Demonstrated success in nurturing client relationships, identifying cross-selling opportunities, and contributing to revenue growth strategies.
Ability to work effectively with technical operations, QA, field services, sales, and finance teams to deliver seamless client experiences.

Responsibilities

Project Setup & Documentation
Review project in LIMS.
Create and configure project.
Add project notes (special reporting, invoicing instructions, etc.).
Review project documentation (permits, SOW, QAPP, purchase/task orders).
Upload all project documents to the central repository.
Manage purchase orders, task orders, contracts, and change order requests.
Verify that lab compound lists and limits meet project requirements
Add project-specific limits/lists to LIMS.
Assign deliverables and delivery routes.
Communicate project details to operations.
Initiate project kickoff call with client and staff as needed.
Engage workshare labs, service centers, or non-Eurofins ET locations .
Work with operations to ensure adequate capacity.
Provide updates to operations on upcoming work.
Maintain familiarity with state and national program requirements.
Create bottle orders.
Schedule courier or field sampler when needed.
Confirm subcontract labs are approved and properly set up as vendors (for new and existing work).
Initiate approval process for subcontract labs not on the approved list.
Generate subcontract paperwork.
Create requisitions in accounting software for subcontracting work.
Verify lab certifications and limits meet project requirements.
Confirm EDD format availability for new quotes; submit helpdesk ticket if a new format is required.
Provide client support documents as needed (contact lists, bottle tables, preservation tables, etc.).
Sample Receipt
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short hold samples
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in issues
Sets samples to “available” after review
Sends client sample receipt confirmation
Reporting
Understand client-specific reporting requirements
Review job list daily and manage due dates
Notify clients of any expected delays prior to the due date
Confirm data anomalies with operations (e.g., filtered > dissolved, deviations from historicals)
Review reports and EDDs before submission
Confirm correct report format and EDD format
Issue final reports by client due dates
Issue final data packages
Complete state reporting forms and submissions
Prepare DMRs
Invoicing
Sets up delivery routes
Reviews final invoice before issuing to client
Generate credit/debit memos as needed
Submit credit/debit memos for approval and send approved versions to the client when applicable
Submit revised invoices when corrections are required
Follow up with clients to confirm accurate invoicing
Work with collections on A/R follow-up
Conduct regular reviews of A/R status
Client set-up
Work with CSM to communicate lab capabilities to the client
Submit new client review requests
Confirm sales assignments with the Business Development Manager and Account Executives
Receive new quote requests from clients
Review client contract requirements with CSM, Lab Director, and others
Review and submit purchase orders for approval
Follow up on client terms and credit limits
Account Maintenance
Conduct follow-up calls and client visits as needed
Submit client complaints and participate in corrective actions and follow-up
Communicate client issues/complaints to sales
Follow up on client requests, including technical support
Use internal resources to resolve client needs efficiently
Maintain familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Forecast upcoming work
Quotes & Proposals
Initiate QAPP review with operations, QA, and subcontract labs as needed
Request technical support from operations (special requests, method development, technical reviews)
Generate quotes and obtain approvals
Review client quote requests for capabilities, certifications, and scope
Confirm client contracts and pricing
Determine appropriate lab placement
Verify that lab certifications, compound lists, and limits meet project requirements
Prepare and submit quotes for approval
Send approved quotes to clients
Forecast and track quotes in LIMS
Provide QAPP/SOW information to clients as needed
Update project status in LIMS
Other Responsibilities
Perform other duties as assigned by leadership