Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)

Digi International•Hopkins, MN

34d•$74,500 - $116,500•Hybrid

About The Position

We are seeking a detail-oriented and technically capable Project Manager to support client-focused projects from kickoff through installation. This role works closely with cross-functional teams and customers to ensure smooth implementations, strong customer experiences, and consistent delivery against timelines and KPIs. The Project Manager plays an important role in maintaining fast response times, high customer satisfaction (CSAT), and effective handling of customer issues while supporting scalable onboarding and process improvements.

Requirements

1–3 years of experience in a customer support, product support, or client-facing role
Organized and customer-focused with strong attention to detail
Comfortable working with data and using metrics to improve performance
Strong communication skills and the ability to manage multiple tasks at once
Calm and adaptable in fast-paced or high-volume environments
Motivated to learn and grow technical and functional skills

Nice To Haves

Experience monitoring or improving KPIs such as response time or CSAT
Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
Exposure to high-volume support or operations environments

Responsibilities

Coordinate cross-functional teams to deliver client projects on time
Build and manage project timelines, milestones, and implementation plans
Define installation goals and support successful customer onboarding
Monitor and assist with customer escalations to ensure timely and thoughtful resolution
Coordinate customer training sessions, documentation, and training videos
Track project progress and provide clear status updates and reporting
Apply best practices to improve efficiency, consistency, and customer experience
Support long-term initiatives such as touchless onboarding and process improvements