Project Manager

Gurr Brothers Construction•Raleigh, NC

just now

About The Position

The Packout Project Manager is responsible for managing and executing all residential and commercial packout and contents restoration services from start to finish. This role is hands-on and labor-intensive, requiring active participation in packing, moving, lifting, loading, and unloading customer contents while leading packout operations in the field. In Raleigh, this role also carries a division-building focus. The Packout Project Manager will help launch and grow the Packout & Contents Restoration division from the ground up by developing referral relationships, generating new business, establishing workflows, and building scalable systems while maintaining high production and profitability standards. This is not a supervisory-only role. The Packout Project Manager is expected to work in the field daily while managing projects, documentation, and business development responsibilities.

Requirements

3+ years of experience in packout, contents restoration, or related restoration project management
Proven ability to manage packout projects from loss through packback
Strong organizational, documentation, and cost-tracking skills
Comfortable performing physical field work, including lifting, carrying, loading, and unloading contents
Valid driver’s license with clean driving record
Strong communication, leadership, and customer service skills
Ability to work in fast-paced, multi-project environments
Entrepreneurial mindset and comfort helping build a new division

Nice To Haves

Experience working directly with insurance adjusters and carriers preferred

Responsibilities

Help launch and build the Packout & Contents Restoration division in the Raleigh market from the ground up
Generate new business through marketing, networking, and relationship-building with adjusters, agents, contractors, and property managers
Develop and manage a pipeline of leads and referral sources
Represent the company professionally in the community and at industry events
Manage packout projects from initial loss through packback, ensuring quality, customer satisfaction, and profitability
Perform on-site inspections and develop accurate scopes of work for contents packout and restoration
Assist with or perform packouts and field work as needed, especially during early-stage growth
Coordinate and schedule crews, cleaning operations, storage, and delivery logistics
Ensure all contents are properly inventoried, photographed, labeled, and tracked
Plan and coordinate pack-backs upon completion of mitigation or reconstruction
Maintain organized job files with complete documentation for insurance billing
Track labor, materials, storage, and job costs to ensure projects meet profitability goals
Order, stage, and manage materials and supplies for each project
Prepare and support accurate invoicing to insurance carriers and clients
Establish, improve, and document systems, workflows, and processes as the division grows
Maintain quality control standards and resolve customer concerns promptly
Ensure all work is performed safely, efficiently, and in accordance with company standards
Communicate professionally with homeowners, adjusters, and referral partners throughout each project
Explain the packout and contents restoration process clearly and set appropriate expectations