Project Manager

Coursedog

41d•$90,000 - $110,000•Remote

About The Position

We are looking for an innovative, self-starting, and critical thinker to join our Project Management (PM) team as a Project Manager. You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. You also have a product mind and want to contribute to improving the product at a mission-driven company. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. At Coursedog we prioritize ownership and empower all team members to contribute and implement ideas to continually improve the company.

Requirements

You have experience leading software system implementation projects.
You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
You can proactively identify and report on risks, issues, and dependencies for the project.
You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
You have a consultative approach to problem-solving and excellent judgment.
You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
You have experience working with the following systems: Notion, Rocketlane (or other similar project management tools), SalesForce, and Freshdesk.

Nice To Haves

Experience with SQL or scripting languages is a plus.

Responsibilities

Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
Work with our Data Engineering team members to support implementations
Partner with the product team on feature recommendations
Interact with engineering to resolve technical integration issues
Develop deep product knowledge and speak eloquently about the product
Demonstrate competence in our existing implementation cycle
Empathize with the problems facing our customers
Customer Satisfaction → Retention → Revenue → Growth