Project Manager - Work Management Implementations

National Information Solutions Cooperative (NISC)•Cedar Rapids, IA

9h•Hybrid

About The Position

As a Project Manager (Work Management Implementations), you will help utilities confidently roll out and adopt NISC’s Work Management solution. You will team up with stakeholders to understand business needs, shape smart workflows, and deliver training that helps crews and office teams get more done with less friction. Along the way, you will dig into work process analysis, set up dispatching and field service tools, guide system testing, and lead both virtual and onsite training. After go-live, you will answer questions and tweak workflows and configuration as needed, before transitioning them to NISC's internal Support team.

Requirements

Analyze data and translate it into practical, business-focused insights for project management and work processes.
Working knowledge of business software applications and services.
Familiarity with the Utility or Telecom industries.
Advanced knowledge of project management processes and theory.
Strong verbal and written communication skills.
Solid presentation and training skills.
Excellent phone and email etiquette, with a customer-first mindset.
Strong research and problem-solving skills with attention to detail.
Ability to organize, prioritize, and keep multiple threads moving.
Ability to set and manage internal and external Member/Customer expectations.
A high level of initiative and accountability.
Strong multitasking and time-management skills.
Professional, polished, and dependable approach.
Ability to troubleshoot software issues.
Advanced understanding of change management best practices.
Basic knowledge of Utility/Telecom software and software integrations.
Ability to travel as needed (generally 20–30% annually) to meet position goals and objectives.
Bachelor’s degree in a business-related field or equivalent experience.

Responsibilities

Dive into Member/Customer business processes to map, improve, and implement effective workflows.
Configure NISC products so they support (and streamline) real-world Member/Customer operations.
Lead onsite and virtual training for Member/Customers, adapting to a wide range of technical skill levels.
Plan and facilitate Member/Customer meetings as needed to keep work moving and decisions clear.
Troubleshoot and resolve configuration, data, and permission issues (and know when to pull in partners).
Juggle multiple projects at once and keep them on track for on-time delivery.
Partner with cross-functional teams to coordinate integrations, testing, and project timelines.
Maintain project schedules, track risks, and create training materials and reports when needed.
Provide application support throughout the full project lifecycle—from kickoff through go-live and ending when they reach Support.
Participate in after-hours call support as assigned.
Show up every day aligned with NISC’s Statement of Shared Values.
Additional duties as assigned.